Business Analyst
2 weeks ago
We partner with clients across Australia to deliver customised technology solutions that streamline operations, enhance user experience, and future-proof businesses.
As our client base continues to grow, we are looking for an experienced ICT Business Analyst to join our dynamic team.
About the Role As an ICT Business Analyst at Infi Globe Solutions, you will be at the centre of our client solution lifecycle—translating complex business problems into actionable system designs and helping drive the successful delivery of tailored IT solutions.
You will be responsible for understanding client workflows, identifying bottlenecks, recommending system improvements, and supporting delivery through specification development, testing, and stakeholder communication.
Key Responsibilities Collaborate with users to formulate and document business requirements for system and software solutions.
Investigate, analyse, and evaluate existing business processes and workflows to identify inefficiencies and recommend improvements in business practices and system behavior.
Develop project plans using solid project-management methodologies, estimating cost, time, and resources required.
Produce user and training documentation, and deliver formal training sessions as needed.
Create functional specifications and modeling artifacts (e.g., data/process modeling) to guide system design and software development.
Act as a central reference point, providing guidance in system-related decision-making.
Work closely with programming teams to drive improvements in website, application, and system functionality.
Qualifications Tertiary qualification in Information Technology, Computer Science, Business Information Systems, or related field.
Minimum of 3 years experience relevant to the role.
Demonstrated experience in business analysis, requirements gathering, and process optimization.
Proficiency in project management tools and methodologies.
Skilled in producing clear technical documentation, specifications, user manuals, and training materials.
Strong communication and stakeholder engagement skills—able to bridge business and technical teams effectively.
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