Lead Rosters Governance

At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients.
This is our promise to every patient, and it sits at the heart of everything we do.
No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life.

We are seeking a Lead Rosters Governance role to provide strategic governance and effective management and maintenance of the AV Rostering system for our Operational Logistics Department.

This is a Full Time, Permanent position.
While WFH/Hybrid options are available, it is essential that the successful applicant maintains a presence at Burwood in line with our hybrid working model.

About the role
Reporting to the Senior Manager Operational Resourcing, responsibilities of this position include, but not limited to:

Manage and maintain backend system configuration, including codes, shift tags, leave codes, certifications, crewing IDs, and other critical system elements, ensuring alignment with approved business cases and budgets
Conduct periodic audits and review of the rostering system to verify the adherence to the standards and identify areas for improvement
Develop standard processes (including requesting, sharing, defining, producing and using data) to ensure clear and controlled engagement with internal customers for data analysis and reporting
Lead the development, governance, monitoring and awareness of policies and procedures for the management of rostering system changes with the Rosters Senior Lead and key stakeholders
Ensure compliance with established naming conventions and business rules to uphold system consistency, integrity and usability

About you
be considered for this position you will possess a post graduate degree or relevant industry certification (or progress toward) with high level relevant experience, or an equivalent combination of training and sound experience.
Other requirements include:

Demonstrated experience in system governance, configuration management, or similar equivalent
Knowledge and experience of UKG Workforce Manage Pro system, with experience in backend configurations
Proven ability to develop and implement processes, guidelines, and training programs
Leadership skills to ensure objectives are achieved, through managing, developing and guiding others to achieve objectives, including the ability to identify continuous improvement opportunities

Working at Ambulance Victoria
As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance.
We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community.
If you are ready to be an integral part in bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you
Important information
By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure.
This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.

Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks.

This position is classified AV5 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2021
The position description can be found on the AV Careers website https://careers.ambulance.vic.gov.au.

How to apply
Your application is an integral part of the selection process and should include:

Cover letter outlining your experience and interest in the position
Current resume
A separate document addressing the following:

Your motivation for applying for the role
Your experience in governing data in UKG
What tools or frameworks have you used in the past to assess compliance in relation to data in rostering systems?

Applications must be submitted by 11.59pm AEST on Monday 22 September 2025.
Applications must be submitted via the AV Careers Centre website https://careers.ambulance.vic.gov.au to be considered.
Emailed applications will not be accepted.

For further information, please refer to 'Applying for a position with Ambulance Victoria'.
For any further queries please contact Bec Raftery or recruitment via ***************@ambulance.vic.gov.au or ***********@ambulance.vic.gov.au or Hiring Manager 0491228*** or 03 9840 3***.
At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people.
In the event you require a reasonable adjustment to support your application for this role, please contact us at ***********@ambulance.vic.gov.au and a member of our Recruitment & Selection team will be in touch.

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