Account Manager
2 weeks ago
With a deep specialization in the Federal Government sector, we work at the intersection of innovation, security, and performance-helping agencies deliver better outcomes through tailored IT services.Our Canberra-based team supports some of Australia's most critical digital infrastructure, offering a full range of services across cloud, cyber security, IT operations, and strategic advisory.
Our mission is simple: to be the Provider of Choice for government clients who value accountability, expertise, and long-term partnerships.
About the Role We are currently looking for an experienced Account Manager - Federal Government to join our Canberra-based team and take ownership of key government accounts.Key duties will include:Acting as the primary relationship manager for assigned Federal Government clients, ensuring a responsive and solutions-focused experienceWorking closely with delivery teams to oversee service outcomes, escalate concerns, and ensure contract deliverables are met or exceededLeading regular account reviews, performance reporting, and renewal processes to support commercial alignment and long-term client retentionCollaborating with internal stakeholders to identify and shape growth opportunities within accounts, including up-selling and cross-selling service offeringsAdvising clients on emerging technologies, service trends, and improvements, in alignment with their strategic goalsMaintaining a detailed understanding of each client's operational environment, organizational drivers, and procurement processesContributing to internal planning, strategy sessions, and initiatives aimed at strengthening client satisfaction and digital transformation outcomesThis is a client-facing, delivery-aware role suited to a strategic thinker who enjoys building trusted relationships and navigating the complexity of Federal Government environments.
Requirements We are seeking a candidate who:Has proven experience in Account Management, ideally within IT Managed Services, Systems Integration, or Professional ServicesHas a deep understanding of Federal Government procurement processes, culture, and stakeholder managementDemonstrates strong interpersonal and communication skills, with the ability to manage high-stakes conversations and foster credibilityHas a track record of overseeing complex accounts and delivering commercial and operational outcomesIs proactive, organized, and able to align delivery teams with evolving client expectationsHolds a Baseline Security Clearance, or has the ability to obtain oneWorks with a high-performing, client-focused team in the nation's capitalContributes to projects that have real impact across Federal GovernmentValues a flexible work culture that rewards outcomes, not just hoursWorks for a company that values integrity, partnership, and growthTo apply, click "Apply Now".
If you have questions regarding the role, please email
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