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Account Director

4 weeks ago

Council Of The City Of Sydney, Australia RGIT Australia Full time
About Us

Wellcom is a global creative production agency, consisting of content, production, and technology experts working across Australasia, Asia, Europe, and the United States. We provide creative solutions across mediums including digital, print, photography, and video.

Our Mission

We champion efficiency while pushing for the best result, working harder and smarter to streamline the advertising process. With an ethos rooted in reliability and flexibility, we help our clients create meaningful connections with their customers.

About the Role

You'll play a key role in growing one of our most valued partnerships while also helping us uncover exciting new business opportunities. As a senior member of the team, you'll lead and uplift a dedicated Account Management team, creating a collaborative, accountable, and innovative culture where great work thrives.

Your Responsibilities
  • Lead with seniority by guiding the Account Management team to elevate and deliver best-in-class service while ensuring the alignment of client initiatives that realise business objectives and long-term growth strategies.
  • Drive Account Growth and strategic service expansion by propelling deep insight into our clients marketing strategies.
  • Proactively identify opportunities across Wellcom's full suite of products and services. Champion upselling and cross-selling initiatives that add measurable value.
  • Take a leadership role in driving agency growth by identifying new revenue streams across both existing and adjoining Business Units. Develop and present tailored presentation decks that solve client challenges and elevate enterprise brand impact.
  • Along with the Studio Lead and Creative Director, drive the scope and briefing of high-value projects. Delegate Local Area Marketing community-based asset opportunities effectively across Account Management while ensuring briefs are strategically aligned.
Key Qualifications & Requirements
  • 5–8 years in leading a commercial Account or strategic client management within creative, advertising, or marketing environments; agency background essential.
  • Creative agency experience is a must.
  • Proven track record of successfully working with a variety of teams – account service, creative, and technical.
  • Proven track record of meeting or exceeding client expectations.
  • Manage up to 5 Business Unit portfolios at one time.
  • Highly organised, detailed oriented.
  • Strategic and creatively focussed.
  • Strong financial understanding including; SLA contracts, quoting and scoping, process, deliverables, and budgets.
What We Offer
  • Professional development opportunities to support career growth including lunch and learns, workshops, and hands-on development.
  • Employee Assistance Program for general wellbeing check-ins, or working through challenging circumstances.
  • Access to our online wellness platform and app designed to support physical, mental, and financial wellbeing needs.
  • Recognition and awards programs to celebrate our people and acknowledge their achievements and success.
  • Our new office in Darlinghurst was designed with our wellbeing in mind, with lots of natural light, internal gardens, and spaces for collaboration.