Who we are?At Torrens University Australia, making a difference is in our DNA.
As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good.
We believe in the transformative power of education to change lives, families, communities – and the world.
That's why we're on a mission to increase access to higher education, so learners from all walks of life can chase their dreams.Just like our students, our employees are a diverse group who want to make an impact.
When you join us, we give you the freedom to be bold, creative and courageous – with flexible working arrangements that allow you to bring your best.
We've built a culture that celebrates community, collaboration and innovation, where people love what they do.What's the job?The Readmissions Officer will provide high-level administrative support in relation to student services and enrolment processes.
The role focuses on the critical administrative tasks associated with a student's enrolment record, with a focus on accuracy of data and compliance with internal and external processes and procedures.The role will process new and continuing student change requests, and returning student applications, ensuring all student enrolment data is up to date and recorded accurately in the Student Information System (SIS) and PRISMS.It is a requirement of this role to maintain compliance with Admission Policy Requirements and Australian Government Legislative Requirements and provide high levels of customer service and attention to detail ensuring the highest standard of delivery to all stakeholders both internal and external.The role encompasses liaison with students, agents, third party partners, corporate partners and university partners.
This is a role which requires a very high level of product and industry knowledge relating to all aspects of student education and training.Please click here to review Job Description.This is a permanent full-time role with a location preference of Sydney or Melbourne; however, for the right candidate, we are open to any of our other campuses – Brisbane or Adelaide.Accountabilities:Responsible for processing new and continuing student change requests including the assessment and issuing of admissions documentation within agreed turnaround timelines, domestic and international admission requirements, procedures and standards.Ensuring timely and accurate processing of student requests, e Co Es and offer letters in order to maximise the conversion of enquiries into offers and enrolments.Assessing student change applications and requests according to international admissions standards and in compliance with the Australian Government Legislative Requirements.Communicating outcomes of student change application requests to required stakeholders.Liaising with onshore and offshore stakeholders, partners and potentially education agents to; gather related documentation, communicate outcomes and feedback, issue offer letters and Co Es, and conduct appropriate follow up where needed.Ensure all agent and student queries are dealt with in a professional and expeditious manner.Maintain accurate student records using student information systems (SIS) and processes to ensure all databases are kept up to date with accurate and detailed information.We Are Looking For:Previous experience in a similar position within the education sectorRelevant experience and education and/or trainingProven organisational skills with an ability to manage competing deadlines while working underpressureHigh level of attention to detail and commitment to qualityEffective communication skills and the ability to give directions and follow instructions.Proficient in the Microsoft Office suite of applications (e.g.
Word, Excel)Customer focused and able to deliver a high level of service to internal and external customers.Detail oriented with strong problem-solving skills and an ability to analyse, assess and reviewobjectivelyAbility to work within existing guidelines, policies and proceduresWith guided training, ability to generate reports using Powerbi and excel.Why join us?Bold, modern and agile, we're Australia's fastest-growing university, going from 164 students in 2014 to 40,000+ alumni across 115+ countries and 2000+ staff today.
In 2020, Australian Financial Review named us one of the country's most innovative companies.
As we continue to establish ourselves as a truly global university, we never lose sight of our student-centric approach.
Supported by teams of passionate people, you'll find endless opportunities for professional development and career progression.We are proud to be an equal opportunity employer and committed to creating an inclusive workplace.
We do not discriminate on the basis of race, colour, religion, age, ethnicity, gender identity, sexual orientation, disability, or any other protected characteristic.We encourage applications from Aboriginal and Torres Strait Islander peoples for all positions.What we offerWe support your personal passions, development and wellbeing, to make your working life a more rewarding experience.
At Torrens University Australia, you'll benefit from: Join a high growth organization which means career development and growth for youStudy free in a course/degree related to your positionCompany Culture: Thrive in a supportive and collaborative work environment that values diversity and inclusionHiring processWe aim to provide you with the necessary information you need at each stage of this process to put your best self forward.
Should you have accessibility requirements or needs please contact sebastian.pabon@torrens.edu.au for confidential support to ensure an equitable, barrier free application process as we have a Reasonable Adjustment Procedure in place to support you through the recruitment process.We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant.To learn more about what makes Torrens University Australia a great place to work, visit https://www.torrens.edu.au/blog.We'd love to hear from you.Applications close: Friday, May 16, 2025Job Reference: R27089To ensure a fair and thorough review process, applications for this role will close on Friday, May 16, 2025.
You can expect to hear from our Talent Acquisition team after this date with any updates about your applications.If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at yourcareer@torrens.edu.au

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