Service Desk Tech Consultant

Job no: 493691Work type: Full TimeLocation: Head Office, CanberraClassification: DHA Level 4About us DHA was established in 1988 following passage of the Defence Housing Australia Act 1987 (DHA Act) to provide adequate and suitable housing for, and housing related services to, members of the Australian Defence Force (ADF) and their families.
We remain committed to our purpose of providing housing, and housing related services, to ADF members and their families to support Defence's operational needs.
DHA manages an expanding portfolio of housing solutions and provides housing for over 17,200 ADF members and their families and administers rent allowance for more than 16,000 ADF members and their families in private rental accommodation.
DHA provides housing related services advising on eligibility, providing posting support, and managing bookings and allocation services for all DHA provisioned housing and on-base accommodation to approximately 60,000 ADF members.
Business Solutions and Technology (BS&T) is responsible for technology development and provision including architecture, business analysis, software engineering and integration, prioritisation, project delivery, IT Operations and Cyber Security.
We deliver business as usual activities and strategically aligned innovation driven initiatives that provide efficiencies to the broader organisation.
This role reports to the IT Client Services Team Lead.
About the role As a Service Desk Technical Consultant, you are required to assess and manage or escalate all client requests and issues related to DHA end user computing and application suite.
You will be required to monitor outstanding cases to ensure that they are resolved within the appropriate service level agreement and identify opportunities to improve processes, specifically in relation to the IT service desk.
You will also be responsible for informing and progressing business and systems improvements across the team including testing, documentation and training.
Benefits for working at DHA include: 15.4% superannuation Generous leave entitlements, including 18 days personal leave and 20 days annual leave per year Work-life balance and flexible working options A positive workplace culture where you can bring your whole self to work Opportunities to broaden your industry knowledge and experience Career progression and opportunities ADF partner employment conditions when posting to a new location For information on DHA's Employee Value Proposition, visit our website.
**The current vacancy is ongoing; however, a merit pool may be established to fill similar ongoing and non-ongoing vacancies within 18 months.
Note: All successful applicants are required to be eligible to complete a Baseline Vetting security clearance for consideration of the Australian Government Security Vetting Agency (AGSVA) How to apply To apply, click the Apply Now button below with your current resume and a 500-word pitch, addressing the requirements of the role.
For more information about the role, click View Candidate Information Pack button below.
Applications close: 11:55pm AEST Tuesday 19 August 2025 .
Any questions? Please contact Mackenzie Woodhouse, Technology Group Support Officer Order of Merit A merit pool will be established from this process which will be valid for 18 months from the date of advertising.
This merit pool may be used throughout this period to fill similar positions in the event positions become vacant.
Inclusion and Diversity DHA is committed to building an inclusive and diverse workforce.
We welcome applications from across our community including, Aboriginal and Torres Strait Islander peoples, women, people with disability, people from culturally and linguistically diverse backgrounds, those who identify as LGBTIQ+, ex-defence members, mature aged employees and carers.
Recruit Ability applies to this vacancy.
Under the Recruit Ability scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job.
For more information visit: Employment with DHA is conditional on successful applicants demonstrating that they are an Australian citizen and can obtain and maintain a security clearance at the required level.
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