Servicenow Lead Consultant
5 days ago
We are a global leader in technology and business solutions that transform organizations and the world around us.
We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.
About the role We are seeking a Lead consultant to help deliver Service Now projects and services that ensure a high degree of satisfaction to the customer.
This role is based in Melbourne.
Responsibilities and Accountabilities Delivery Technical deliverables to customers are complete, accurate, consistent, high-quality, on time and deliver valued outcomes because you are a Service Now subject matter expert You lead and deliver Service Now hands-on solutions (development, testing and implementation) as an individual contributor or as part of a team to a high degree of satisfaction by the customer Customers are delighted with the design specifications documentation delivered by you that consider on out-of-the-box functionality, Service Now best practice standards and customer requirements gathered based on your skilled technical and functional design workshops You have built excellent trust-based relationships and an impressive reputation with client stakeholders for accuracy & quality of delivery, they accept your recommended solutions around risk management, process improvement and automation.
You influence new engagements & opportunities within the client and they are communicated to CSMs and
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