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Senior Claims Consultant
4 weeks ago
Company Description Welcome to TAL.
As a leading life insurer, we've been protecting Australians for over 150 years.
Backed by Dai-ichi Life, we're driven by big ambitions and empower to create better products and services.
TAL is committed to helping millions of Australians live with choices, options, and freedoms.
We deliver support and financial security with care and expertise.
Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.
Work with passionate, bright, and capable colleagues.
Feel inspired by supportive leaders.
We value flexibility, wellbeing, and inclusivity.
Together, we're reimagining insurance.
Bring a curious mind and ambition to help us become a progressive, digitally enabled leading insurer.
Job Description The Senior Claims Consultant manages a portfolio of complex life insurance claims, ensuring compliance with TAL's claims philosophy, procedures, policy terms, and legislative requirements.
A key focus is providing a best-in-class customer and client experience, including regular communication about claim status and managing expectations to deliver quality outcomes.
Ensure compliance with TAL policies, procedures, and guidelines.
Adhere to external regulations and industry guidelines.
Maintain high-quality, accurate, and compliant interactions with Customers, Advisers, and stakeholders.
Support process improvement initiatives and embed changes within the team.
Contribute to department and company projects as needed.
Stay current with industry guidelines, processes, and policy changes.
Perform other duties as required.
Qualifications 1-2 years' experience in Life Insurance claims management at a similar level.
Skills include building rapport, empathy, proactive customer service, time management, analytical skills, and attention to detail.
Relevant tertiary qualifications or certifications are desirable.
Additional Information TAL promotes diversity and inclusion, welcoming applicants from diverse backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disabilities, and the LGBTIQ+ community.
We support candidates needing adjustments during recruitment.
Everyone at TAL is responsible for conducting themselves ethically and following our Code of Conduct.
The recruitment process may include various checks to verify eligibility.
Employment Details Seniority level: Not Applicable Employment type: Full-time Job function: General Business Industries: Insurance Referrals can double your chances of interviewing.
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