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Service Desk Analysts Contract

1 month ago

Adelaide, South Australia Recruitment Hive Full time
MULTIPLE 12 + 12 month contracts Several positions all in located in Adelaide NV2 or TSPV Security Clearance required Our client, a top tier and secure Federal Government entity is seeking multiple Service Desk Analysts to join their team in August.
Responsibilities: Accountable to respond to support requests by providing information to enable problem resolution and promptly refer unresolved calls as appropriate.
Accountable to ensure that documentation is available and in an appropriate format for those providing or receiving support.
Understand and apply knowledge of the general features and capabilities of the Australian Signals Directorate and current industry accepted hardware and software products.
Resolve problems using expertise in analysis, diagnosis and evaluation, taking the initiative to identify alternative courses of action.
Technical skills: An understanding and/or certification of service management frameworks including the Information Technology Infrastructure Library (ITIL) Other IT qualifications or, industry recognised certifications.
To apply for these interesting and long term multiple Service Desk Analyst contract opportunities please apply or call Matt on (02) 6299 1006.
This role closes 12pm 29/05/2025 (Job ID MF10932).