Operations Manager
3 days ago
With RSL Queensland and the Royal District Nursing Service at the heart of our DNA, we have been caring for Australians since 1885.
Today, our exceptional teams support more than 130,000 people to live independently at home and across our 43 retirement living communities and 88 residential aged care homes.
Everything we do is dedicated to enabling, celebrating and supporting older Australians to live and age positively.
Reporting directly to the Director of Operations-FNQ, the Operations Manager provides clinical operations leadership and support to our General Managers in the Far North Queensland region.
The key focus of the role will be to: Provide strong leadership and coaching to the GM's & CM's to ensure quality resident services, achievement of financial, business and people objectives and implementation of operational plans.
Ensure compliance with Aged Care and other relevant legislation Establish a continuous improvement mind-set to ensure current systems are achieving compliance, consistency and sustainability Provide guidance and direction to GM's and CM's to develop marketing strategies and relationships with external providers, hospitals and placement agencies to maintain Home occupancy Prepare budgetary forecast for Home financial performance.
Exemplify strong leadership and provide guidance, coaching and feedback to promote development of team members.
Assume a leadership role in workforce planning at all of your Homes, including recruitment, leave management, succession planning, rostering and performance management.
To be successful you will need: Relevant tertiary qualification/s in management or business (Desirable) Registered Nurse (Essential) Sound experience working in a senior capacity in aged or health care Demonstrated experience in operational management including human resources, people leadership & motivation, budgeting, service delivery Strong troubleshooting & multitasking skills Broad understanding of the legislation, regulations and requirements and issues affecting aged care.
Demonstrated ability to provide leadership and motivation for staff involved in the provision of services to aged care residents Commercial acumen Demonstrated ability to empower staff to accept responsibility through effective guidance and support Demonstrated ability to take initiative and remain highly motivated Excellent verbal and written communication style – able to communicate effectively at all levels Excellent computer skills (Word, Outlook, Excel, Power Point and Internet) and organisational software products.
High organisational skills and ability to effectively manage and prioritise multiple tasks and meet deadlines Solution focused – excellent problem solving and analytical skills Valid working rights in Australia COVID & Annual Flu Vaccination (Mandatory) Complete a police check NDIS workers check (or willingness to obtain prior to commencement) APPLY NOW if you share our vision and values and want to join us in changing the face of aged care.
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