Head Of Operations
2 days ago
Established in 1921, LLL prides itself on providing investment products that are simple to operate, with no fees or charges.
LLL provides loans and builds partnerships that support and transform the Lutheran Church of Australia (LCA) and associated entities such as schools, churches, congregations and aged care facilities.
Our mission is to provide business and financial support to the LCA, while providing excellent service to all customers and safeguarding the interests of investors.
Benefits offering: Flexible working arrangements Competitive salary and benefits, including free on-site parking A purposeful, connected culture Tailored professional development Head of Operations As the Head of Operations, you will report directly to the Chief Operating Officer and play a pivotal role in shaping the future of the LLL.
You will be at the forefront of developing and implementing efficient systems and processes, and policies that ensure exceptional quality standards and optimal customer service.
With a strong people and change management focus, your leadership will be key in achieving critical performance, customer, and people KPIs, all aligned with the LLL's strategic objectives.
Key Responsibilities: Optimise Performance: Drive cost efficiency, quality, and service delivery to achieve operational goals Customer Experience: Deliver superior customer experience through working collaboratively with internal teams Innovate with Technology: Leverage digital advancements to enhance productivity and the customer experience Strategic Development: Support product design, pricing, and feasibility to meet market demands Operational Excellence: Implement sustainable systems for data control and workflow management Team Leadership: Inspire and develop a high-performing team, fostering a collaborative and rewarding environment Risk & Compliance: Ensure adherence to policies and manage risk effectively IT & Cyber Security: Champion IT protection and compliance with cyber security standards.
Key Requirements: Previous industry experience in Financial Services, preferably within a management position Bachelor's degree in business management or a relevant field (highly desirable) Proven track record in leading customer service teams Strong understanding of business planning, project management and change delivery Ability to analyse data and performance metrics A leader with high integrity, accountability, and a results-oriented mindset.
About the job Contract Type: FULL_TIME Focus: Operations Salary: Attractive Salary Package Workplace Type: Hybrid Experience Level: Senior Management Location: Adelaide Job Reference: 2038190/001 Date posted: 18 February 2025 Consultant: Jessica Gouscos Come join our global team of creative thinkers, problem solvers and game changers.
We offer accelerated career progression, a dynamic culture and expert training.
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