Contact Centre Consultant

1 week ago

Melbourne, Victoria, Australia BelgraviaPRO Full time
Contact Centre Consultant - Tourism (VIC) VIC, Belgravia PRO Head office - Melbourne VIC 3000
Belgravia PRO is a management services company specialising in the operation of tourism properties, from campgrounds to large-scale tourist parks.
Belgravia's customer care team is looking for passionate Contact Centre Consultants in our Tourism division.
The Role
To provide support to our group of Caravan Parks, Holiday Parks and Wellness Centres across Victoria.
We currently have opportunities for both full and part time roles.
The role will attract representatives who have flexible availability to work weekdays, and weekends.
This is a fully remote work from home position.
The Role Responsibilities Will Include

Inbound and outbound guest communication through phone, email, SMS and live chat
Provide excellent customer service, by responding to guests' needs or concerns and ensure the quality of service meets agreed customer experience standards
Engaging with guests, promoting and up-selling our services
Supporting our Caravan Parks, Holiday Parks, Wellness Centres with securing and managing bookings
Responsible for conversion of online enquires to sales
Develop positive relationships with guests to provide a great guest experience

The Ideal Candidate Will Have

Strong attention to detail
Experience in guest facing roles
Excellent verbal communication skills
Proficient use of computers and IT systems
Solution focused

Essential Qualifications

National Police check
Working with children check

The Company
Belgravia PRO is a management services company specialising in the operation of tourism properties, from campgrounds to large-scale tourist parks.
Submit your resume and cover letter by clicking on the apply now button.
We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.
We are committed to providing a child safe environment.
Please refer to our child safety framework.
Successful applicants will be required to obtain a national police check and a Working with Children check.
Seniority level
Not Applicable
Employment type
Part-time
Job function
Other
Industries
Travel Arrangements
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