Data Center IT Support Engineer, Data Centre Operations, Melbourne

5 days ago

Melbourne, Victoria, Australia Amazon Full time

Are you excited about server and networking technology and want to work in the world's largest Data Centers?

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

This is a unique opportunity to join AWS as a Data Center Technician in Melbourne. You will become a resolver for your support team and able to troubleshoot and solve complex infrastructure issues. You will help create and maintain documentation on the technologies you support and be part of the escalation plan. You know how to innovate and make decisions on your own, but also know how to take direction when it is given, paying attention to all details involved.

Key job responsibilities

  • Install and configure racks of hosts in line with internal SLAs
  • Diagnose and repair issues for server, storage and network devices, including the physical replacement of parts.
  • Remediation or recovery of physical power issues on racks and participate in Data Center power & cooling events.
  • Shift work (4 days on and 4 days off including night shifts on a rotational basis).
  • This position also has a physical component requiring the ability to lift & rack equipment using our lifting equipment.
  • Candidates must possess a valid driver's license and their own vehicle to travel between sites.

Basic Qualifications

  • 2+ years of computer hardware troubleshooting and repair experience
  • 1+ years of computer networking experience
  • High school or equivalent diploma
  • Server Hardware Knowledge and Troubleshooting
  • Network Knowledge and Troubleshooting
  • Drivers License
  • Ability to cover 24x7 shift rotation

Preferred Qualifications

  • Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
  • Data Center Operations Knowledge
  • Technical Discipline Qualifications

Acknowledgement of country:

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.


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