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Field Service Technician

4 months ago

Adelaide, South Australia Kalmar Solutions Full time

Business: Kalmar

Job Function: Service

Location:

Adelaide, AU

Field Service Technician

Kalmar keeps global trade moving. Our innovative solutions contribute to every fourth container movement in the world and help transform the future of cargo handling. We believe in collaboration, delivering on our promises and that people make the difference.

Purpose of the position

Executes service on Kalmar and 3rd party equipment at the customer site or in Kalmar premises

Knows the customers' Installed base

Responsible for: safety, service execution on quality and on time, professional interaction with customers, service report, work time report, sales leads

Accountable for: Customer satisfaction, quality workmanship and first time fixes

As per work agreement: weekend work (stand-by), shift work, overtime, remote travel

Main tasks and responsibilities

  • Maintain and repair the latest cargo handling heavy equipment at customer facilities or Kalmar premises, including:
  • Planned maintenance
  • Conducting repairs on breakdown
  • Fault finding
  • Contributing to effective OH&S practices
  • Actively builds good customer relationships by professional behaviour and customer-minded interaction
  • Actively builds profitable Kalmar service business in the country by well planning work days and providing service at high quality and on time to customers
  • Prepares well for service jobs: service history, parts, customer address and contact, onsite on time etc.
  • Executes daily service jobs, properly signing in and out at the customer's site, securing the equipment for: repairs, preventive maintenance, warranty, inspections, refurbishments etc.
  • Leaves the customer site having cleaned the workplace, reviewed the work done with the customer, checked for additional service opportunities, service report sent and properly signing out with the customer contact
  • Report any unsafe equipment (Service vehicle, Tooling, Equipment etc.) to the relevant manager
  • Continuously learns about new Kalmar equipment
  • Reports service work (during the day, at the end of each job)
  • Reports work time (daily)
  • Provides sales leads on to relevant parties and other opportunities at the customer site
  • Keeps van stock up to date and accounted for
  • Keeps service vehicle clean and presentable at all times, vehicle services to be kept up to date
  • Company provided tooling to be secured, maintained and accounted for.
  • Close cooperation with customer service contacts, spare parts division etc.
  • Other duties as requested by your manager

KPI's

  • Safety: zero accidents
  • Work organisation: 5S
  • Invoice lead time (from last operation performed to status WDON – service reports completed daily)
  • Installed base data
  • Customer satisfaction related to service: CROL customer survey
  • Kalmar must-win battles and strategic targets for Services

What you'll need to succeed

Education

  • Mechanical or Electrical trade qualification e.g. diesel mechanic, mobile plant fitter, commercial marine mechanic, auto electrician, electrical fitter, industrial electrician
  • Minimum year 10 high school
  • Ability to participate in training on and off the job with above average ability to learn and apply new skills.

Experience

  • Ability to fault find unsupervised
  • Ability to test & understand hydraulic & electrical circuits/diagrams
  • Ability to strip & rebuild mechanical components e.g. differential
  • Experience using email and ICT
  • Industrial/commercial heavy equipment background
  • ECU / PLC experience / exposure advantageous
  • Ability to plan efficient service execution

Competencies

  • Team player
  • Proactive with a can do attitude
  • Self-starter
  • Results oriented
  • Ability to achieve deadlines
  • Career focused
  • Motivating and Inspiring people
  • Ability to get things done
  • Good customer communication, structured, service minded, customer-oriented
  • Literacy in English language written and oral
  • Proficiency in IT and computer skills is essential

Knowledge

  • In depth-knowledge of hydraulic, mechanical and electrical systems.
  • Customer solutions focused

Licenses (preferred)

  • Disconnect Reconnect restricted electrical license
  • Forklift operator's license
  • Elevated work platform license
  • Working safely @ heights

Training

  • Safety certification
  • Kalmar products
  • Kalmar product portfolio
  • Kalmar service portfolio
  • Kalmar Services standard way of working
  • Kalmar Safety e-learning
  • Kalmar Services customer communication

Service execution and support tools

  • Kalmar Klick
  • e-commerce platform
  • HR portal for absence requests

You will be part of

We believe in our people as it is our people who really make the difference. We always work in close collaboration with our customers, deliver on our promises and never walk away no matter how big the challenge. We succeed because we do it together.

With us, you will have the opportunity to realise your potential and become an important member of our global team.

Interested to join?

If you are excited about this opportunity, please submit your application with salary request and CV.

Kalmar is part of Cargotec

Kalmar is the global leader in sustainable cargo handling for ports, terminals, distribution centres and heavy industry. With our extensive electric portfolio and global service network, we help our customers move towards safer, more eco-efficient and productive operations. Together, we develop innovative solutions that shape the future of our industry, improving our customers' every move.

Kalmar is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2023 totalled approximately EUR 4.6 billion and it employs around 11,400 people.