Assistant Front Office Manager

1 month ago

Sydney, New South Wales, Australia Marriott Full time

Job Number:

Job Category: Rooms & Guest Services Operations

Location: Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia

Schedule: Full-Time

Located Remotely? N

Relocation? N

Position Type: Management

JOB SUMMARY

Do you consider yourself inquisitive, friendly, and approachable?

Feel inspired by the vibrant Sydney lifestyle and the presence of iconic landmarks.

In this role, you will support the Front Office Manager in overseeing front office operations and managing staff on a daily basis. The front office areas encompass Bell/Door Staff, Switchboard, and Guest Services/Front Desk. You will be responsible for guiding managers and staff to ensure an efficient check-in and check-out process, enhancing guest and employee satisfaction, and optimizing the department's financial performance.

Key Responsibilities:

  • Supporting Management of Front Desk Team: Lead and motivate the team, promote sound business decisions, and uphold integrity in all aspects of work.
  • Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals: Oversee daily operations to maintain high standards and meet customer expectations consistently.
  • Ensuring Exceptional Customer Service: Enhance service quality by understanding and addressing guest needs effectively.
  • Managing Projects and Policies: Ensure adherence to all Front Office policies and procedures.

Skills and Qualifications:

  • Effective Planning and Organizing skills
  • Proficiency in Computer skills
  • Excellent Communication and Interpersonal skills
  • Adaptability and Flexibility

Required Qualifications and Experience:

  • High school diploma or GED; minimum 2 years of experience in guest services, front desk, or related field OR
  • 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no prior work experience necessary.

Benefits and Opportunities:

  • Enjoy exclusive associate discounts on dining, accommodation, and Marriott International properties for yourself, family, and friends.
  • Benefit from world-class training programs, career development opportunities, and exciting growth prospects within Marriott International.
  • Receive duty meals and a complimentary barista coffee daily.
  • Receive genuine support for your physical, emotional, and financial well-being through the employee assistance program.

Marriott International is committed to diversity and inclusivity, fostering a people-centric culture that values all individuals. The company upholds non-discrimination on various protected criteria, ensuring equal opportunities for all.

The Autograph Collection comprises upscale independent hotels known for their unique offerings and exceptional experiences. Each hotel is carefully selected for its quality, distinctive character, and diverse experiences tailored to modern travelers seeking individuality and adventure. By joining Autograph Collection, you become part of Marriott International's esteemed brand portfolio. Embrace a workplace where you can excel, discover your purpose, connect with a global team, and evolve into your best self.

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