System Administrator
1 month ago
The Role:
Operations SupportManage and support the operation for the legal practice management systems.Test and maintain operating and system software with adherence to procedures.Ensure business continuity by providing first point of contact onsite technical assistance and support.Responsible for the analysis and resolution of software problems encountered.Liaise and negotiate with internal and external stakeholders to ensure systems meet business requirements and information needs.Coordinate and liaise with ICT Service Desk, vendor and users to restore, test applications and assist with UAT.Liaise with vendor and software owners to evaluate patches, hot fixes and upgrades released by vendors in conjunction with application owners.
User Training
Provide formal and informal training and support for both new users and ongoing end users.Develop application user guidelines, training manuals and /or work instructions to support and conduct future training sessions.Develop and deliver training to a broad range of legal professionals both in a face-to-face and digital training environment.
Reporting
Produce service level reports and circulate to all relevant parties as a basis for measures to improve service quality.Provides reports on data collections, activity reports, research and arranges other reports from data extracted from applications through vendor.
Required Skills & Experience:
Demonstrated knowledge and experience in systems monitoring and administration, and database management, and sound application of relevant information systems technology. Demonstrated conceptual, analytical and problem-solving skills and application of these to provision of reports and advice as well as management of relevant projects.Demonstrated effective interpersonal and communication skills including capacity to maintain internal and external customer relationships and provide advice and training to system users.Experience in the development and maintenance of technical procedures, manuals and documentation
If this position is of interest, please apply or contact Brody on
At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
experience 3 years
skills Our client is seeking the services of a skilled System Administrator
qualifications n/a
education College/Pre-University
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