Software Engineer

2 weeks ago

Brisbane, Queensland, Australia GE Aerospace Full time

Job Description Summary

Responsible for delivering product service support globally collaborating with operational teams and Service owners. This role is responsible for enhancing the user experience by continuously improving the service and experience.

This position is for a full stack developer supporting existing applications and developing new applications as part of a fully integrated ERP system.

Job Description

Essential Responsibilities:

  • Strive to provide excellent customer service to employees from GE Aerospace Businesses.
  • Work hand in hand with operations in identifying & resolving issues directly with end users and vendors.
  • Become an expert on product service within GE Aerospace and accountable for identifying opportunities to improve overall user experience.
  • Support end user issues by providing the effective solutions.
  • Be aware of system-wide changes and application deployments that might impact application availability for users.
  • Effectively manage escalations to resolution.
  • Partner with product teams to plan and test automation solutions.
  • Engage with the vendor to trouble shoot and resolve an issue within the product.
  • Support quality initiatives for continuous service improvement & optimization.
  • Measure application performance and availability against published SLA's and operational commitments.
  • Drive to increase the business Net Promoter Scores (NPS).
  • Identify efforts to improve and simplify End-User experience by reducing the volume of tickets, reducing touch points, improve accountability, and driving the usage of the self-service tools.
  • Participate in new technology pilots and programs to ensure end-user support readiness for go-live launches.
  • Drive a higher level of customer satisfaction by improving support team quality, knowledge, and training.
  • Partner with other regional teams and services owners to share and promote best practices and lessons learned.

Qualifications/Requirements:

  • Bachelor's Degree in Computer Science or "STEM" Majors (Science, Technology, Engineering and Math) with basic experience.
  • For this role you must be an Australian citizen and be prepared to work in the Brisbane office 5 days a week as the L1 help desk for the Australian ERP system.
  • Experience with the full stack web development.

Desired Characteristics

  • Background and experience in emerging technologies in cloud, IaaS, PaaS, SaaS and Microservices architecture.
  • Experience with agile/iterative project methodology & tools.
  • Understanding of accounting principles is desired but not mandatory.

Business Acumen :

Strong oral and written communication skills.

Strong business analysis and problem solving skills.

Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking and analytical skills and best practices.

Ability to interact at all levels of the organization and with other GE businesses.

Leadership:

Excellent communicator, works well in a team environment, and welcomes challenges.

Self-starter with ability to manage multiple priorities in a fast paced work environment.

Strong problem solving and analytical skills demonstrated the ability to assimilate new information and understand complex topics.

Note:

This Job Description is intended to provide a high level guide to the role. However, it is not intended to amend or otherwise restrict/expand the duties required from each individual employee as set out in their respective employment contract and/or as otherwise agreed between an employee and their manager.

oyee and their manager.

Additional Information

Relocation Assistance Provided: No


  • Software Engineer

    2 weeks ago

    Brisbane, Queensland, Australia Vero Insurance Full time

    Jobs - Job Details - Software Engineer (Java/API) Careers at Suncorp Take the next step. Be part of something bigger at Suncorp. Software Engineer (Java/API) Job No: 670653 Sydney - Inner Suburbs & CBD, Brisbane - Inner Suburbs & CBD, Melbourne - Inner Suburbs & CBD Permanent Full Time IT Pay Band 5 Work with our talented Full Stack & Guidewire Chapter...

  • Software Engineer

    2 weeks ago

    Brisbane, Queensland, Australia Rheinmetall Defence Australia Pty Ltd | Brisbane Full time

    Software Engineer Rheinmetall Defence Australia Pty Ltd in Brisbane Rheinmetall / Software Engineer Ref. no.: AU01771 : Contract Type: Permanent Full-TimeshareOntwitter shareOnlinkedIn shareOnxing WHAT WE ARE LOOKING FORAbout the Team The software development team is responsible for the design, development and integration of C4ISR systems for...

  • Software Engineer

    2 weeks ago

    Brisbane, Queensland, Australia Boeing Full time

    Engineering - Software (Information & Communication Technology) Full time Add expected salary to your profile for insights We are seeking a highly-experienced Principle Software Architect to join Phantomworks Global to design and direct the development and integration of Software across the Phantomworks Global programs of work.You will be in a key technical...

  • Software Engineer

    2 weeks ago

    Brisbane, Queensland, Australia Vero Insurance Full time

    Jobs - Job Details - Software Engineer (Full-Stack) Careers at Suncorp Take the next step. Be part of something bigger at Suncorp. Software Engineer (Full-Stack) Job No: 671946 Sydney - Inner Suburbs & CBD, Brisbane - Inner Suburbs & CBD, Melbourne - Inner Suburbs & CBD Permanent Full Time IT Pay Band 4 Work with our talented Full Stack & Experience...

  • Software Engineer

    2 weeks ago

    Brisbane, Queensland, Australia Dassault Systemes Full time

    Engineering - Software (Information & Communication Technology) Full time Add expected salary to your profile for insights Build long term customer enablement through service delivery to platform applications.Contribute to specifications, planning and scheduling, software architecture and design, work breakdown, development and testing.You are passionate...

  • Software Engineer

    2 weeks ago

    Brisbane, Queensland, Australia Boeing Full time

    Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great...

  • Vic Erp Software Developer

    2 weeks ago

    Brisbane, Queensland, Australia Pronto Software Full time

    Level 3, 353 Burwood Hwy Forest Hill, VIC 3131 Want to grow your career driving business outcomes with your solution design and software development?How about working in a well-established and mature Australian software development and vendor company with more than 1500 clients?Support and collaboration with your team-mates? We're a friendly bunch.Udemy for...

  • Software Engineer

    2 weeks ago

    Brisbane, Queensland, Australia Troocoo Full time

    The Senior Software Engineer will collaborate with leaders and the Engineering Practice to design, develop, and implement cutting-edge systems using secure coding techniques, across a large digitalisation program, in the insurance industry.Key AccountabilitiesDeliver technical projects using Agile and DevOps methodologies Prioritise and drive automation in...

  • VIC ERP Software Developer

    2 weeks ago

    Brisbane, Queensland, Australia Pronto Software Full time

    Level 3, 353 Burwood HwyForest Hill, VIC 3131Want to grow your career driving business outcomes with your solution design and software development?How about working in a well-established and mature Australian software development and vendor company with more than 1500 clients?Support and collaboration with your team-mates? We're a friendly bunch.Udemy for...

  • Software Engineer

    2 weeks ago

    Brisbane, Queensland, Australia Equifax Full time

    Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. What you'll do The Software Engineer is an integral part of a cross-functional squad, responsible for design, build, test, and support of...

  • Software Engineers

    2 weeks ago

    Brisbane, Queensland, Australia RungePincockMinarco Full time

    About the RoleRPMGlobal (RPM) is looking for Software Engineers to join our Asset Management software development team. The positions are permanent full-time roles based in our Brisbane CBD headoffice office.Our team members all adhere to our core values of Courage, Excellence, Shared Learnings, Teamwork and Respect. We value our collaborative and...

  • Software Engineers

    2 weeks ago

    Brisbane, Queensland, Australia Rungepincockminarco Full time

    About the RoleRPMGlobal (RPM) is looking for Software Engineers to join our Asset Management software development team.The positions are permanent full-time roles based in our Brisbane CBD headoffice office.Our team members all adhere to our core values of Courage, Excellence, Shared Learnings, Teamwork and Respect.We value our collaborative and...

  • Senior Software Engineer

    2 weeks ago

    Brisbane, Queensland, Australia Deswik Mining Consultants Full time

    Senior Software Engineer - Mobile Application Development Join Deswik in Brisbane as a Senior Software Engineer, working as part of our Deswik.Apps product team.You'll like working here if you enjoy solving interesting problems, have a passion for developing exceptional software, and want to join a supportive team that is fun and inclusive.We are growing, so...

  • Senior Software Engineer

    2 weeks ago

    Brisbane, Queensland, Australia Deswik Mining Consultants Full time

    Join our Brisbane Software team as a Senior Software Engineer in either our OPS or MDM teams.You'll enjoy working here if you like solving interesting problems, have a passion for developing exceptional software, and want to join a team that is supportive and fun.We're growing, so we're looking for 1 new senior in each team.What You'll Do: Challenge yourself...

  • Software Engineering Manager

    2 weeks ago

    Brisbane, Queensland, Australia Retained Full time

    About the job Permanent role Hybrid WFH arrangement Great work life balance Up to $186,000 + super/annum Our client is a well-known QLD brand, working with Queenslanders to help improve their lives Their inclusive work environment fosters individual growth and collective collaboration, empowering you to excel and contribute meaningfully every day.This...

  • Software Engineer

    2 weeks ago

    Brisbane, Queensland, Australia The Boeing Company Full time

    Job Description At Boeing, we innovate and collaborate to make the world a better place.From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values.We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity...

  • Senior Software Engineer

    2 weeks ago

    Brisbane, Queensland, Australia Deswik Full time

    Join our Brisbane Software team as a Senior Software Engineer in either our OPS or MDM teams.You'll enjoy working here if you like solving interesting problems, have a passion for developing exceptional software, and want to join a team that is supportive and fun.We're growing, so we're looking for 1 new senior in each team.What You'll Do:Challenge yourself...

  • Senior Software Engineer

    2 weeks ago

    Brisbane, Queensland, Australia Vero Insurance Full time

    Jobs - Job Details - Senior Software Engineer (AEM) Careers at Suncorp Take the next step. Be part of something bigger at Suncorp. Senior Software Engineer (AEM) Job No: 671490 Sydney - Inner Suburbs & CBD Permanent Full Time IT Pay Band 5 Collaborate with a talented Software Engineering team in Insurance TechnologyLeverage your expertise in Adobe...

  • Software Engineers

    2 weeks ago

    Brisbane, Queensland, Australia Assembl Talent Pty Ltd Full time

    Developers/Programmers (Information & Communication Technology) Come and be part of a successful Australian story! This company has been thriving for 20 years and continues to expand. Join a SaaS company offering cloud-based software to make businesses more efficient. They are building a new team and looking for Software Engineers at all levels -...

  • Software Engineering Manager

    2 weeks ago

    Brisbane, Queensland, Australia PRA Full time

    Permanent role Hybrid WFH arrangement Great work life balance Up to $186,000 + super/annum Our client collaborates with Queenslanders to enhance their lives. Their inclusive work environment nurtures individual growth and collective collaboration, empowering you to excel and make a meaningful contribution daily. This role entails leading their digital...