Associate Director, Transformation

1 month ago

Sydney, New South Wales, Australia Singtel Group Full time

At Optus, we don't sit back and let the future happen to us - we're out there making it. By expanding into new technology and relentlessly improving every day, we're creating a better tomorrow for all Australians.

We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.

We are seeking an exceptional leader with a proven history in a Telco / Technology environment. You are a transformational leader that is driven to build new ways of working

As the Associate Director Transformation you will lead your team in the delivery of complex programs in cross functional and cross-company settings to enable us to achieve AOP objectives. These programs will span across IT systems and integrations, product development, operational policies, processes and procedures, organisational change, operating models as well as go to market strategies. Each of these programs plays a critical part towards EB achieving in year Annual Operating Plan (AOP) KPI's and horizon objectives. The role will lead the delivery of key program outcomes and drive transformation into legacy processes, operations, systems and tools as well enhancing organisational wide risk mitigation and compliance to regulatory requirements.

The priorities for the role will be across two key areas, acute management and improvement of in-flight program governance and performance whilst also reviewing the baseline systems, tools and processes that enable enterprise transformation effectiveness across the business. As part of the review, there will be a need to identify, qualify and implement continuous improvement as to how we deliver and measure transformation programs.

About You

  • Strong use of consulting / diagnostic tools to identify & lead discussion (process-led)
  • Deep Telecommunication and ICT experience.
  • Experience of working across the end-to-end Customer lifecycle – & cross-functional teams / areas.
  • Ability to set-up, design, facilitate & lead improvement workshops with a broad range of cross-functional business stakeholders.
  • Strong influencing skills across all levels of the organisation.
  • Strong communication skills & ability to adapt communication styles to audiences at all levels of the business.
  • Program set-up, Project Management & execution.
  • Deep understanding of how to mobilise & functionally deploy continuous improvement. (using Lean – 6-Sigma, Customer Journey mapping, agile frameworks for example)

What's in it for you?

  • An opportunity to drive the development, growth and transformation of Australia's second largest network, supporting millions of Australians.
  • Training, mentoring and development opportunities (ask us about OptusU).
  • Competitive salary and performance incentives.
  • Discounts to Optus products and services, and to over 400 retailers Australia-wide.
  • Up to five days of Volunteer Leave per year.
  • A "connected" day for you to use to connect to something you are passionate about.
  • Hybrid ways of working.
  • Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office.
  • Sydney Campus; 20mins from CBD via our Optus bus. Our 999 Metro Connect service connecting you to and from Macquarie University Metro Station to Optus Campus every 6-8 minutes, morning and afternoon

Keen to see what it's really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes

At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander.

For more information on Diversity, Inclusion & Belonging at Optus, please visit

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