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Tech Support Engineer
4 months ago
What we are looking for in a candidate:
4+ years providing customer facing technical support (Web-based products or e-commerce preferred)
Must be proficient with analysing log files and standard debugging concept.
Excellent written and verbal communication skills in English – with the ability to clearly articulate solutions to complex technical problems
Ability to work with high-value customer administrators and developers
Must have knowledge of and experience in incident, problem, and change management as well as knowledgebase management, defect & escalation management.
Qualification & ExperienceExperience working with dynamic HTML components: AJAX, JavaScript, CSS, XML, HTML, XHTML
Experience with JavaScript, AngularJS and Jelly.
Experience working in Java or similar backend programming language
Experience and understanding of object-oriented design
Knowledge of with relational databases such as MySQL, Oracle
Working knowledge of the components in a web applications stack
Familiarity with Linux, UNIX or other OS
