Principal Client Architect

3 weeks ago

Sydney, New South Wales, Australia NTT Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Your career here is about believing in yourself, and taking on great opportunities and new challenges.It's about growing your skills and expertise in your current role and preparing yourself for the future. That's why we encourage you to take every opportunity to grow your career within our great global team.

Are you ready to take the next step in your career?

The Principal Managed Services Delivery Services Architect is responsible for ensuring that all the service aspects during a complex transition and transformation project are fully covered and the solution can be successfully delivered in alignment with the service delivery capabilities of NTT Managed Services and other involved parties.

This role is accountable and responsible for setting up the service model by being involved in early Sales Engagement, Service Design and Service Transition processes.

What you'll be doing

Key Roles and Responsibilities:

Early Pre-Sales engagement:

  • Participate in complex deals during the pre-sales phase for service design consultancy
  • Review the commercial proposal and SoW to detect any flaw or misalignment with the NTT Managed Services delivery capabilities

Service design:

  • Responsible for the service takeover strategy definition
  • Identify current service issues with the incumbent service provider
  • Define the service aspects that need to be gathered during a due diligence
  • Determine the knowledge transfer strategy
  • Define the quality acceptance criteria for the service transition
  • Ensure customer expectations will be met and aligned with the NTT Managed Services delivery capabilities including Monitoring, Patching, and Backup solutions
  • Adapt standard process when needed in order to cover customer requirements, always being aligned with the NTT MS service delivery capabilities

Service Transition:

  • Understand Customer Vital Business Functions and how NTT MS assets will underpin them.
  • Make sure that customer business processes and end-to-end services are known and understood within the organisation during the project lifecycle
  • Responsible for the service model documentation, which may include:
  • Identify current services issues with the incumbent service provider
  • Define the service aspects that need to be gathered during a due diligence
  • Determine the knowledge transfer strategy
  • Define the quality acceptance criteria for the service transition
  • Produce the Service Design Document, the key project deliverable in terms of service aspects and processes

Knowledge, Skills and Attributes:

  • Ability to work in line with best practice in complex environments and within tight time constraints
  • Ability to work under pressure
  • Ability to build excellent working relationships with both internal and external stakeholders
  • Excellent communication and presentation skills
  • Ability to demonstrate conceptual technology knowledge

Academic Qualifications and Certifications:

  • Bachelor's or equivalent degree
  • ITIL certifications
  • Relevant industry / technical certifications

Required Experience:

  • Extended demonstrated experience gained in a similar position
  • Extended demonstrated experience gained within an IT environment and ITIL based Service Management
  • Extended demonstrated experience in Hosting and Managed Service Business
  • Extended demonstrated experience in Public Cloud and/or PCI compliance environments
  • Extended demonstrated experience in managing key accounts

Skills Summary

Client Project Management, Information Technology Infrastructure Library (ITIL), Managed Service Providers, Managed Services Delivery, Service Transition, Technical Solution Design

Workplace type:

Hybrid Working

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

  • Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
  • Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
  • Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
  • Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
  • Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.

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