![Philips](https://assets.phenompeople.com/CareerConnectResources/pp/PHILGLOBAL/images/job_logo_config-1606490477667.png)
Customer Support Engineer
3 weeks ago
Philips is a leading global healthcare company aiming to improve the lives of 3 billion people by 2025. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems.
Your challenge
A great opportunity awaits for a customer-oriented engineer to become part of our team in Brisbane, responsible for servicing QLD/NT regions. Focusing on Diagnostic X-Ray (DXR) and Computed Tomography (CT), this pivotal customer-facing position entails maintaining and cultivating strong customer relationships. It also involves offering expert technical guidance on the maintenance, installation, and servicing of our medical equipment (both software and hardware), adhering closely to our regulations and policies.
Responsibilities include:
- Working collaboratively with the wider organisation to provide exceptional service to our customers. Services include corrective & preventative maintenance, commissioning & installation of equipment and software & hardware upgrades.
- Actively participating in the sales process and providing expert technical support throughout the entire life cycle of our customer relationships (from pre-sales through to implementation and post-sales support).
- Taking a lead in managing and supporting technical escalations through to resolution ensuring all stakeholders are continually updated on progress according to the company process.
- Providing best-in-class service to our customers with technical support, maintenance, and repairs on equipment by determining the most cost-effective repair/solution to minimize customer downtime.
- Maintaining a high level of knowledge through continual training and development and keeping up to date of new technologies relevant to your area of focus and take on new technology.
- The role will normally be located in Brisbane QLD; however, Philips may require you to work at alternative locations including interstate
- Be able to work reasonable additional hours outside business hours at such times as are necessary to efficiently and effectively carry out the job role as defined by Philips from time to time.
You will have:
- Previous experience in customer-facing service engineering roles. While familiarity with medical equipment like X-ray or CT is desirable, candidates from various industries are welcome.
- A degree-level education or equivalent experience in Electronics, Electrical Engineering, Biomedical Engineering, or experience as an Engineer in the Australian Defense Force specializing in Communications Electronics, RADAR, Instrumentation or Avionics.
- Strong IT skills, and the ability to work in a fast-paced environment
- You will ideally hold a Restricted Electrical License or have the ability to obtain one within the first six months.
- You will also need to hold a full AU drivers license
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Philips is an equal opportunity employer committed to building and supporting an inclusive workforce that reflects the diverse communities we operate within. Your application will be fairly assessed, regardless of your race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran or disability status.
We're living this commitment through our Reconciliation Action Plan and employee-led resource groups, and we encourage people from all backgrounds, including Aboriginal and Torres Strait Islander, Māori and Pacific Peoples, to apply.
Should you require assistance during your application process due to accessibility reasons, we will accommodate this upon request.
-
Customer Support Engineer
5 days ago
Brisbane, Queensland, Australia Philips Full timeJOB DESCRIPTION Job Title Customer Support Engineer - DXR/CT - QLD/NT Job Description Philips is a leading global healthcare company aiming to improve the lives of 3 billion people by 2025. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems. ...
-
Customer Engagement Associate
5 days ago
Brisbane, Queensland, Australia Customer Engagement Centre Full timeCustomer Engagement Associate - Customer Engagement CentreLove Where You WorkMetricon Homes, Australia's largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.As the first point of contact for our national business, you will...
-
cloud support engineer
5 days ago
Brisbane, Queensland, Australia Randstad Full timeRandstad Digital are looking for a Cloud Support Engineer Looking for an experienced Cloud Support Engineer for a 6-month contract, with the opportunity to extend. This role is looking for someone that is customer oriented and able to quickly understand and adhere to organisational policy, procedures and security requirements for supporting and maintaining...
-
Senior IT Support Engineer
5 days ago
Brisbane, Queensland, Australia Nextgenhr Full timeSenior IT Support Engineer (Level 3)Our client has been supporting business and developing their IT infrastructures through the smart and effective use of technology since 1995. They provide leading end-to-end IT solutions to empower small to mid-sized businesses and organisation's to take a holistic approach to building intelligent solutions for their...
-
Support Engineer
5 days ago
Brisbane, Queensland, Australia Southern Cross Austereo Full timeSouthern Cross Austereo is Australia's leading media entertainment company, home of LiSTNR and the Triple M & HIT network. With the ability to reach 95% of the population through our Radio, TV and Digital channels, our mission is to Entertain, Inform & Inspire all Australians Anytime. AnywhereIn 2021 we launched LiSTNR, a curated and personalised...
-
Support Engineer
5 days ago
Brisbane, Queensland, Australia Pricefx Full timeJoin our family at Pricefx, a leading SaaS Pricing (Price Optimization & Management) and CPQ (Configure-Price-Quote) vendor. Experiencing consistent annual growth, Pricefx remains committed to stable employment. We value flexibility and provide home office and remote work opportunities. Our product boasts outstanding customer reviews ranging from small...
-
Cloud Support Engineer
5 days ago
Brisbane, Queensland, Australia Peoplebank Australia Ltd Full timeRole - Cloud Support Engineer Initial 6 months engagement Possible extensions Brisbane based Competitive daily rate Only Brisbane based candidates can apply for this job About the role The Cloud Support Engineer will be involved in supporting cloud solutions within a complex, enterprise health care environment.Experience in maintaining, managing, and...
-
Customer Support
5 days ago
Brisbane, Queensland, Australia Digital8 Full timeFull Time / Expression of interestAbout the job:About Digital8: Digital8 was founded by a small team of accomplished software developers in 2012. Over the years, we have grown to add the expertise and experience of talented user experience strategists, interface designers, and SEO specialists to become one of Brisbane's most successful and enduring digital...
-
Cloud Support Engineer
5 days ago
Brisbane, Queensland, Australia Peoplebank Australia Ltd Full timeRole - Cloud Support EngineerInitial 6 months engagementPossible extensionsBrisbane basedCompetitive daily rate Only Brisbane based candidates can apply for this jobAbout the roleThe Cloud Support Engineer will be involved in supporting cloud solutions within a complex, enterprise health care environment. Experience in maintaining, managing, and providing...
-
Cloud Support Engineer
4 weeks ago
Brisbane, Queensland, Australia Randstad Australia Full timeRandstad Digital are looking for a Cloud Support Engineer Looking for an experienced Cloud Support Engineer for a 6-month contract, with the opportunity to extend. This role is looking for someone that is customer oriented and able to quickly understand and adhere to organisational policy, procedures and security requirements for supporting and maintaining...
-
Cloud Support Engineer
5 days ago
Brisbane, Queensland, Australia Randstad Australia Full timeRandstad Digital are looking for a Cloud Support Engineer Looking for an experienced Cloud Support Engineer for a 6-month contract, with the opportunity to extend. This role is looking for someone that is customer oriented and able to quickly understand and adhere to organisational policy, procedures and security requirements for supporting and maintaining...
-
Cloud Support Engineer
3 weeks ago
Brisbane, Queensland, Australia Randstad Australia Full timeRandstad Digital are looking for a Cloud Support Engineer Looking for an experienced Cloud Support Engineer for a 6-month contract, with the opportunity to extend. This role is looking for someone that is customer oriented and able to quickly understand and adhere to organisational policy, procedures and security requirements for supporting and maintaining...
-
Technical Support Engineer
5 days ago
Brisbane, Queensland, Australia Alliance Airlines Full timePermanent Full-Time position Supportive & Dynamic team Join Australia's fastest growing airline At Alliance Airlines, we like to operate with a mantra of doing what is best for our people and clients. Through applying this, we have been able to achieve success and are looking for a Technical Support Engineer Maintenance Watch to join our team. What we...
-
Desktop Support Engineer
5 days ago
Brisbane, Queensland, Australia Datacom Full timeOur Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.About the Role (your why)Due to continued growth within our team, we have multiple roles across Australia. Working as a Desktop Support Engineer you will be...
-
Deskside Support Engineer
5 days ago
Brisbane, Queensland, Australia Cognizant Full timeCognizant has an exciting opportunity for a skilled and collaborative Deskside Support Engineer to join our thriving team.This full-time Support Engineer role is based in Brisbane and offers an attractive salary and benefits.You'll be joining a collaborative and inclusive team seeking to be at the forefront of the business unit and deliver outstanding...
-
Technical Support Engineer
5 days ago
Brisbane, Queensland, Australia Connect Personnel Full timeGlobal Company Technical Role Great Career Path $100k package. This multi-billion dollar international business supplies to landmark Australian infrastructure construction projects. They are an innovative business that channels a significant portion of their revenue into research and development. Continued growth has led to the need for a new Technical...
-
Deskside Support Engineer
3 weeks ago
Brisbane, Queensland, Australia Cognizant Full timeCognizant has an exciting opportunity for a skilled and collaborative Deskside Support Engineer to join our thriving team. This full-time Support Engineer role is based in Brisbane and offers an attractive salary and benefits. You'll be joining a collaborative and inclusive team seeking to be at the forefront of the business unit and deliver outstanding...
-
Deskside Support Engineer
5 days ago
Brisbane, Queensland, Australia Cognizant Full timeCognizant has an exciting opportunity for a skilled and collaborative Deskside Support Engineer to join our thriving team. This full-time Support Engineer role is based in Brisbane and offers an attractive salary and benefits. You'll be joining a collaborative and inclusive team seeking to be at the forefront of the business unit and deliver outstanding...
-
Deskside Support Engineer
3 weeks ago
Brisbane, Queensland, Australia Cognizant Full timeCognizant has an exciting opportunity for a skilled and collaborative Deskside Support Engineer to join our thriving team. This full-time Support Engineer role is based in Brisbane and offers an attractive salary and benefits. You'll be joining a collaborative and inclusive team seeking to be at the forefront of the business unit and deliver outstanding...
-
Technical Support Engineer-QLD
5 days ago
Brisbane, Queensland, Australia Dahua Technology Australia Pty Ltd Full timeRole Overview: As a Technical Support Engineer, you will play a vital role in providing technical assistance and guidance to our valued customers. You will be responsible for diagnosing and resolving technical issues related to our video surveillance products and solutions. Your expertise and problem-solving abilities will contribute to our customers'...