Reservations Agent

1 month ago

Sydney, New South Wales, Australia Marriott Full time

Job Number

Job Category Reservations

Location W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

NATURAL TALENT

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel's work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

W Sydney is now casting for a dynamic and detail-oriented Reservation Agent to support the handling of hotel guestroom reservations within the hotel's Consumer Operations Tribe.

Reporting to the Reservations Manager, this role drives revenue and increases market share across the segments of rooms, Beverage & Food, spa, and other revenue generating sources in line with W Hotels and Marriott International's brand standards to become a hotel market leader in Sydney. This is an exciting and unique opportunity to join W Sydney's tribe and presents a fantastic stepping-stone into reservations and revenue management.

The successful candidate will have a passion for the hotel industry, is eager to build a career with W Hotels and Marriott International and possess excellent verbal and written communication skills.

CORE RESPONSIBILITIES

  • Process all reservation requests, changes, and cancellations received by phone, email and social channels (or any other applicable platform).
  • Identify guest reservation needs and determine appropriate room type.
  • Accommodate and document special requests.
  • Maintain guest history, update and ensure the latest information is retained in the record.
  • Be proficient in answering questions about property facilities/services and room accommodations.
  • Use sales techniques when assisting guests in making reservations, including personalising calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister Marriot International properties on sold out days.
  • Follow proper escalation procedures when addressing guest concerns.
  • Promotion of Marriott Bonvoy loyalty program.
  • Maximise upselling opportunities where possible.
  • Demonstrates self-confidence, energy, personal, manages time well and builds a positive work environment.

Talent Profile

Education & Experience Required

  • Minimum one year experience in reservations/front office.
  • Knowledge of Opera PMS advantageous.
  • Possess excellent verbal and written communication and Microsoft Office skills, and a high attention to detail.
  • Ability to work in a fast-paced environment with strong organisational and interpersonal skills and prioritisation of tasks.

LIFE WITH THE WORKS

We believe in the power of people. They are both our foundation and our inspiration. As we look forward to the future, we are committed to investing in our talent through holistic well-being, personal growth and career opportunities. This isn't work with a side of life. This is – Life. With the Works.

BENEFITS

  • Birthday Leave
  • Overall Wellbeing
  • Milestone Recognition
  • Love Learning
  • Career Growth
  • Bonvoy Eligibility
  • Flexible Working
  • Dry Cleaning
  • Worldwide International Discounts

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.


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