Swim School Coordinator

Western Leisure Services, trading as WynActive, is dedicated to enabling a healthy and active community through the provision of premier recreation, fitness, and aquatic services.

If you are passionate about swimming education and customer service excellence, and possess the necessary skills and qualifications, we invite you to apply for the Swim School Coordinator position.

With a focus on exceptional customer service, this role ensures that Swim School members, patrons, and parents derive maximum benefit and enjoyment from the services offered.

Key Responsibilities:

The Swim School Coordinator plays a pivotal role in overseeing the coordination and management of the Learn to Swim Program and its staff within the WynSwim team.

• Assist the Aquatics & Active Communities Manager in strategy development and delivery to enhance program effectiveness
• Lead the Swim School Leader and Swim Teacher teams to deliver high-quality Learn to Swim Programs
• Manage rostering and timesheets for Learn to Swim Programs
• Maintain and develop the Learn to Swim program to ensure efficiency and effectiveness
• Monitor and evaluate the performance of swim instructors and provide ongoing feedback and support
• Maintain accurate records of swim school enrolment, attendance, and progress
• Respond to inquiries and resolve concerns from parents, students, and staff in a timely and professional manner
• Collaborate with other departments to promote the swim school program and expand its reach within the community

Desired Skills and Experience:

To be successful in this position, you must demonstrate the following skills and attributes:

• Proven experience in the leisure industry, particularly within learn to swim
• Hands on experience in a high-quality aquatics program
• Experience in a customer service environment
• Strong planning and organisational skills
• Excellent written and verbal communication
• Current Swimming and Water Safety Teacher certificate
• Specialised Swim Teacher electives (desirable)
• Current Provide First Aid certificate

WLS is committed to providing an environment which protects the health, safety and wellbeing of all children and young people. We want children to be safe, happy and empowered. We are committed to ensuring the protection of children and young people from any form of abuse or conduct that puts children at risk. We require applicants to undergo an extensive screening process prior to appointment. If successful, applicants must comply with WLS' Safeguarding Children and Young People Policy.

We are passionate about building an inclusive culture that recognises the diverse range of skills, experiences, and qualities of our people, and where everyone can contribute fully, feel valued and bring their whole selves to work. We recognise that a workforce that reflects the Australian population leads to better decision making, innovation and employee wellbeing.