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Unified Communication Engineer
1 month ago
Hello, Hej, 你好, Salut
Join the team at Flight Centre Travel Group (FCTG) where our mission is to 'open up the world for those who want to see', offering incredible travel experiences worldwide.
We're looking for a Senior Engineer for our Enterprise Technology Services - Unified Communications team. In this role, you'll provide technical expertise to our product/project teams with a focus on standardizing global telephony platforms. If you have experience in Unified Communications and a passion for digital innovation, this role is for you.
As a key member of the Unified Communications team, you'll collaborate with different departments and leverage your problem-solving skills to drive success.
The Enterprise Technology Services (ETS) team supports various services across Flight Centre Travel Group globally, including Networks, Digital Workspace, Unified Communications, Hybrid Cloud, and Productivity & Collaboration.
Day in the life:
- Manage migrations to Genesys & Cisco Webex calling systems
- Ensure minimal business/customer impact during migrations
- Identify and implement automation opportunities
- Design call flows and troubleshoot telephony issues
- Collaborate with vendors to find technical solutions
- Provide 3rd level support for implemented solutions
You'll be perfect for the role if you have:
- Experience in IP Telephony, Unified Communications, and Voice Technologies
- Proven project/product delivery experience
- Skills in troubleshooting time-critical challenges
- Certification in Genesys Cloud
You'll earn brownie points with:
- Experience in Cisco Voice platforms, NiceCXone, Avaya CM, and Vonage
This role may require flexibility outside regular work hours to support global projects.
What you'll enjoy:
- Travel and accommodation discounts
- Employee Share Scheme
- Access to financial and health services, gym facilities, and more
- Ongoing training and development
- Global career opportunities
We value you:
Flight Centre Travel Group promotes diversity and inclusivity, creating a safe space for all individuals to thrive. Be yourself, collaborate, and celebrate with us.
Who we are:
At Flight Centre Travel Group, we believe in opening up the world for explorers. We are a diverse global family united by our passion for travel and growth opportunities.
We encourage you to DREAM BIG, innovate, and bring your ideas to life. Let's delight our customers together and achieve greatness.
Irreverence. Ownership. Egalitarianism
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