Senior UX/UI Designer- South Bank, QLD

4 days ago

Brisbane, Queensland, Australia Flight Centre Alumni Full time

Hello, Hej, 你好, Salut

At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing – travel

As the Senior UX/UI Designer you'll contribute to the design of customer friendly, engaging and functional digital experiences that seamlessly bridge the gap between our online and physical retail entities. In line with industry best practice and standards, you will create features and products that holistically balance the needs of our customers and the business.

If you'd like to be part of our PM&E (Project Management & Engineering) Leisure team, where you can contribute to the design of products that embody core user experience principles, please apply

Day to day:

  • Contribute to the definition and development of detailed customer experience designs from project inception, through to build and launch
  • Assist with the creation of UX deliverables including scenario mapping, user journeys
    and workflows, information architecture, wireframes, and interactive prototypes
  • Be responsible for conducting user research activities including interviews, contextual enquiries, A/B testing, surveys, and metrics analysis.
  • Planning and conducting face-to-face and remote usability studies of existing and proposed designs, and documenting recommendations for improvement.
  • Conducting heuristic reviews of existing workflows and documenting recommendations for improvements.
  • Work independently as well as in cross-functional teams
  • Illustrate design ideas using storyboards, process flows, prototypes and UI designs
  • Plan and conduct UX research to seek insights into customer behaviour and needs
  • Validate design decisions and concepts with data and user testing
  • Identifiy and troubleshoots UX problems
  • Liaise and present work to get buy-in on project initiatives with internal stakeholders to ensure design solutions meet both customer, consultant, and business requirements
  • Mentoring other designers and contributing to UX team processes and initiatives
  • Work with product managers, product owners and engineers to gather and evaluates requirements
  • Identify, understand and communicate issues, problems, and opportunities

You'll be perfect for the role if you have:

  • 4+ years experience as a UX/UI or Product Designer
  • Experience with Figma, Sketch, XD or similar
  • Experience in both qualitative and quantitative research and analysis
  • Experience using and contributing to a design system
  • Strong knowledge of user-centred design and design thinking methodologies and techniques
  • Strong skills in foundational UI design

What you'll enjoy

  • Tick destinations off your bucket list with our discounts on travel and accommodation.
  • Employee Share Scheme through Equate Plus.
  • Access to in-house financial and health services, and internal 24/7 gym.
  • Receive ongoing training and professional development through the Flight Centre Landing.
  • Excellent hybrid working model.
  • Preference for internal progression through Brightness of Future: Employees have the right to see a clear pathway to achieving career ambitions.
  • Global career opportunities in a network of brands and businesses at your fingertips.
  • Proud Corporate Social Responsibility platform through the Flight Centre Foundation, and Brighter Futures programs.
  • Various social events to promote networking, the celebration of wins, and sometimes just for fun (Global Gathering Portugal).

We value you

Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone.​ We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.

Who we are

Since our beginning, our vision has always been to open up the world for those who want to see.

As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting Together, we are a family (we call ourselves Flighties).

We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future.

We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities.

Irreverence. Ownership. Egalitarianism.

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