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Field Service
3 months ago
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
About Us:
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $44 billion. Our Mission is to enable our customers to make the world Healthier, cleaner and Safer Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing efficiency in their laboratories, we are here to support them. Our team of more than 125,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit .
Role Summary:
Based in our Perth team, the Field Service & Calibration Engineer will collaborate with the Service team leaders and provide regular updates on Job status on Installations and other service commitments, manage outstanding customer problems and complaints and work collaboratively across the business units to ensure
Key Responsibilities:
- Install, calibrate, maintain and repair instruments
- Achieve minimum call turnaround times for all customers
- To achieve service revenue budget by championing Company products, developing strong customer relationships and working closely with commercial and operations teams
- To assist sales to achieve sales targets for their designated Portfolio so that growth and performance objectives are exceeded
- Be highly adaptable and proactive in dealing with customer's needs and maintain close and effective relationships with Company Sales, Marketing and Service teams to assure quality outcomes for all service & product issues raised
- Responsible for fostering a partnership with the business Group's customers by providing them with advice and technical support that will help them gain the most from the products that we sell them
Service
- Perform in accordance with the AS/NZS ISO9002:1994 as detailed in our Quality Manual
- Perform to designated goals of turn-around-time, response time, repair rate and customer expectations
- Work with Service Operations staff to optimally handle field service activities and complete administration requirements to support the business
- Promote and develop our Technical Service capability
- Take ownership for customer satisfaction for services performed
- Work in accordance too certification and regulatory requirements such as NATA, ISO, Electrical Safety Acts and OH&S
- Handle the service process from allocation to completion, including the entering of all parts and text in our service managment system, so that the invoicing process is accurate and the critical metrics are met
- Assist the Sales Team with technical information, training and demonstrations as required
- Contribute to and make recommendations for the continual improvement in the procedures, quality and efficiency of the Technical Service Department
- Maintain company property according to company policy, including but not limited to: GOA stock, Company vehicle, Telephones, Computer and other material deemed company property
Skills and Experience:
- Relevant Electronic/Engineering Qualifications
- Calibration of instrumentation
- Installation, maintenance and repair of instrumentation, industrial and laboratory equipment
- Experience within the biomedical, diagnostic or scientific market highly regarded
- Previous technical support role preferred
- Restricted electrical license desired (or relevant competency to obtain one)
- Knowledge and experience in a laboratory or other quality regulated environment
- Proficient in Microsoft suite of applications
- Strong analytical and problem solving skills
- Good manual dexterity and ability to perform in a fast-paced environment
- Strong interpersonal and communication skills
- Effective time management
- Effective interpersonal, communication and listening skills
- A capacity to think strategically and laterally to enhance business prospects
- A proactive individual who is self-directed and maintains a positive attitude, while also being supportive of the team
- Ability to create and foster meaningful and beneficial partnerships with our customers, suppliers and peers
We offer competitive compensation and benefits packages, along with opportunities for professional growth and development. Watch as our colleagues explain 5 reasons to work with us ) .
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
