Administration Traineeship

1 week ago

Young, Australia Altius Group Full time
Market leader with 20+ years' experience elevating wellbeing across Australia

  • Embrace a fulfilling fixedterm, fulltime opportunity spanning 12 months
  • Leadership training, mentoring, and guidance offered to reach your goals

. GET TO KNOW ALTIUS


Altius Group was founded in 2001 with a vision to bring high-quality and compassionate rehabilitation services into the market to improve lives displaced by injury.

Since then, we've branched out to cover three tiers of services including Workplace Services, People and Employee Services, and Disability Services - still driven by a single goal: to elevate the wellbeing of people, workplaces and communities across Australia.


With our team of over 700 healthcare professionals offering a suite of holistic, evidence-based, health advice and therapy services, our mission is to be the Australian market leader in supporting people on their wellbeing journey.


WHY YOU WILL LOVE WORKING WITH US?

Unleash your potential:

  • You will join a market leader with over 20 years' experience of supporting people on their wellbeing journey
  • Support and training to empower you to manage your workload effectively.
  • Leadership training, mentoring, and guidance offered to reach your goals
.

  • We are proud to acknowledge 76% of our promotions in the last year were to female members of our team.

A place to be you:

  • You will join a teamorientated culture where we value Individuality and recognize your unique skills and contributions.
  • At Altius, you are welcomed to join our D&I committee, which was set up to champion diversity and inclusion.
  • We support you to acknowledge culturally significant days or events by accessing 3 days of Cultural Leave per annum.

Holistic wellbeing:

  • Experience genuine support for your personal wellbeing including access to our AltiusLife wellness app, regular wellness seminars and access to Employee Assistance Program.
  • We value leave We offer our team members paid parental leave plus purchased leave arrangements to optimise your worklife balance.
  • No IT dramas, you will get the latest technology including a Surface Pro

YOUR NEW ROLE

As a Customer Service Coordinator Assistant (Traineeship), you will provide fundamental administrative and customer service support to Customer Service Coordinators and the wider Workplace Services team to the highest standard of quality to enhance efficiencies in the running of day-to-day operations.


The key focus for the Customer Service Coordinator Assistant role, is to provide administrative support for tasks within their respective Insurer Categories to ensure our teams can provide a high-quality service within all SLA timeframes.

To also assist with booking travel requests in a timely and cost efficient manner.

  • Regularly monitor and acknowledge assigned Insurer inboxes and portals, follow task card processes, ensure data accuracy in Case Manager, and promptly follow up on missing information and unallocated cases daily.
  • Comply with the internal processes for submitting reports and proceed to transmit or upload them to the designated insurer inbox.
  • Deliver exceptional overthephone customer service in strict adherence to the administrative task card guidelines and proficiently handle message taking.
  • Manage stationery supplies, petty cash, car maintenance, office supplies, appointments scheduling, mailbox, IT equipment, new starter/completion forms, office requirements, ad hoc tasks, and provide customer service to stakeholders.
  • Monitor travel requests, review details and action within our internal request timeline.
  • Adhere to Key Performance Indicators (KPIs) guidelines encompassing referral set up, allocations, reports, document sending, estimates, contact updates, file closures, answering incoming calls, invoicing, customer reporting, as well as accurate and confidential maintenance of data.

WHY THIS ROLE WILL CAPTIVATE YOU
Embrace a fulfilling fixed-term, full-time opportunity spanning 12 months, offering:

  • A certificate in Cert III Business Administration.
  • A stepping stone towards your career advancement as a Customer Service Coordinator Assistant.

WHAT YOU NEED TO JOIN US

  • Full Australian working rights
  • Ability to obtain a National Police Check

APPLY NOW

We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant.
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