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client value manager
3 months ago
07th June, 2024
ABOUT CTM.
CTM is an award-winning provider of innovative and cost-effective travel management solutions for corporate, events, leisure and loyalty travel markets. Its proven business strategy combines personalised service excellence with client-facing technology solutions to deliver a return on investment to clients. CTM was founded in 1994 in Brisbane and is today one of the largest travel management companies in the world
ABOUT THE ROLE
As part of CTM's ongoing focus on delivering customer service excellence, this role of Client Value Manager will work alongside the other members of CTM – Government to provide customer service excellence and advice to government agencies as part of their function within CTM - Government. The Client Value Manager will be responsible for fulfilling standard account management duties; however, ultimately, we want our account managers to be viewed as trusted industry advisors, delivering proactive, analytical and trusted advice to our agencies to deliver advice on improving travel behaviours or cost-saving initiatives.
This role is suited for someone who is people focused. It requires engagement with key stakeholders both internally and externally and the ability to problem-solve and manage multiple tasks.
SKILLS AND EXPERIENCE.
- Minimum two years of successful account management experience in travel or relevant industries.
- Customer service focused; solution orientated with solid initiative.
- An understanding of Tramada, JIRA and Sabre preferred.
- Exceptional communication and presentation skills.
- Proficient in MS Office suite and ability to learn and adapt to new systems.
- High-level negotiator with the ability to lead meetings.
- Excellent time management and organisational skills with the ability to multitask and prioritise according to agreed timelines.
- Excellent analytical skills to assist with the interpretation of data.
ADDITIONAL INFORMATION
- This role has been identified to service the South Australian Government program.
- The successful applicant for this role is ideally situated in South Australia; however, applicants from all regions will be considered.
- If an applicant from another region is successful, the availability and flexibility to travel will be a requirement.
Why CTM?
The Travel industry is well and truly back – CTM offer a strong, established, and sustainable work environment which will support your career development.
As a global organization CTM offers a range of employee benefits that you can access, including;
- Travel & Hotel discounts
- Health and Wellness perks
- Training and Development opportunities
- Two paid Chill-out Days
- Annual Volunteer Day
- Blended work arrangements with hybrid WFH flexibility
CTM is committed to the unique contributions of all our people and actively encourage candidates with all abilities and diverse backgrounds to apply. Come work for a global award-winning company that values its people, community, and technological innovation.
APPLY NOW to get started with your career at CTM
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