Lounge Attendants

2 weeks ago

Mascot, Australia AccorHotel Full time
Company Description

Are you passionate about providing exceptional service? Do you thrive in dynamic and fast-paced environments?


We are currently seeking dedicated and enthusiastic individuals to join us in offering a new attitude for cosmopolitan business and leisure travellers visiting the Qantas International Lounges.

Our roles are focused on exciting our guests with flair and enthusiasm whilst we demonstrate genuine passion for customer service.


Qantas and Accor offer excellent career growth opportunities with great employee benefits from both prestige companies offering discounts for Qantas/Jetstar flights and Accor hotels discounts globally for your own travel.


Job Description:

Essential duties of this role include, but are not limited to, the following:

  • Ensure accuracy whilst ordering and delivering food and beverage orders.
  • Clear and reset tables and ensure service areas are clean and tidy.
  • Maintain hygiene standards for food handling and presentation in line with expected outcomes.
  • Explain the menu to guests, assisting those with special dietary needs or preferences and providing timely assistance when recommending beverages.
  • Prior experience in the food and beverage industry would be beneficial.
  • Promote a safe workplace by recognising hazards and promoting general WHS practices.

Qualifications:

Whilst technical experience is of importance to us, to be considered for the role, you will have the following:

  • A friendly, customer-focused attitude with the strive to provide total customer satisfaction.
  • Initiative to ensure that interactions with our customers are positive, intuitive and efficient.
  • Responsible Service of Alcohol (RSA) Certification.
  • Previous customer service or hospitality experience.
  • Confidence in liaising with various internal and external clients.
  • A high standard of grooming and personal presentation.
  • The ability and flexibility to work various rostered shifts, including early mornings, late evenings and weekends.
  • Excellent communication and interpersonal skills.
  • Strong attention to detail and the ability to multitask.
  • A positive team player and guestcentric mindset.
Additional Information

Employee Benefits for your hard work

  • Excellent working conditions & fantastic career opportunities
  • Fully laundered uniforms
  • Hotel discounts worldwide and exclusive travel benefits
  • Access to staff dutyfree store
  • Weekend loading/Penalties
  • Discounted Stays at Accor Hotels Globally
  • Qantas & Jetstar Discounts
  • Domestic & International Travel
You will be engaged to work under the Hospitality Industry (General) Award [MA000009]

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