Customer Service Representative
2 weeks ago
With expansion to their business, we have now an opportunity for an Open Channel Sales Team Intern to join the team.
About the role:
The Order Management Officer, is responsible for supporting the order management team.
Duties and Responsibilities:
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Order Support
- Answering and attending to inbound calls from customers in response to order queries e.g. order status, ETA's.
- Responding to internal and external customer queries in a professional and timely manner
- Processing customer orders accurately within the set KPIs
- Through understanding of EDI customers and process
- Liase with internal Logistics team to follow up customer deliveries where necessary
- Troubeshooting order processing issues with relevant parties and ensure that they are followed up in a timely manner
- Adhoc tasks as requested by internal and external customers such as reporting, invoice and POD retrieval requests
- Adherence at all times to Company Policies and Procedures
Allocations
- Managing stock allocation in line with weekly forecasts in order to meet weekly and month revenue targets
- Daily monitoring of backorders for all SEAU products
- Providing up to date product information & ETA's to all departments & Customers where necessary
- Managing backorders in line with Sales forecasts and targets
- Monitoring on hand and intransit stock for sales target achievement
- Support to SCM in providing estimated weekly sales and clearance of aged stock
- Providing sales reports for Account Manager's and State Managers when required
- Management of incoming and on hand stock to ensure that catalogue, promotional stock commitments are filled
About You:
- Relevant Univeristy Degree
- Good use of Excel and Powerpoint
- Excellent relationship building skills
- A passion to achieve targets
The Perks:
- Onsite parking
- Generous employee discount
- Discounts across over 400 retail partners
- Access to online wellness portal
- Heavily discounted gym membership
- Onsite wellness and relaxation room
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