Student Welfare Officer

1 week ago

Pyrmont, New South Wales, Australia Times Education Group Australia Full time

EMPLOYER:

Warwick Institute of Australia (WIA) is a Vocational Education and Training College wholly owned and operated by Times Education Group Australia with campuses in Sydney and Brisbane.


ABOUT TIMES EDUCATION:


Times Education Group Australia is an education company that focuses on advanced educational concepts for training, consulting, educational resource development, project planning and promotion.

It controls and operates one higher education institute, four Australian accredited vocational colleges and two ELICOS Institutes with premises across Sydney, Brisbane and Perth.


JOB TITLE:
Student Welfare Officer / Receptionist

JOB TYPE:
Permanent FULL-TIME Position.

SUPERVISOR/MANAGER:
Administration Manager

MAIN DUTIES/RESPONSIBILITIES:

  • Assist students with general enquiries
  • Aid internal teams to provide assistance to students
  • Review and keep current, policies and procedures set out in the student handbook, staff handbook and policies and procedures manuals ensuring compliance
  • Maintain knowledge of current issues and topics relating to skills needs, training requirements and student support services at regional, national and international levels.
  • Monitor and assess policies and procedures to improve student and company outcomes

Job Purpose:

To be the frontline of customer service for students and visitors of Warwick Institute of Australia.

Uphold the quality and standards of customer service required by WIA and undertaking integral administrative duties within the Student Administration and Welfare Team.


Key Responsibilities:

Receptionist/General Administration

  • Provide exceptional face to face customer service to students and visitors of WIA
  • Maintain the reception desk and assist students, visitors with their enquiries in a friendly, courteous and tactful manner.
  • Perform start of day and end of day duties for WIA ensuring that reception and all common areas are maintained to a high standard.
  • Answer correspondence and enquiries effectively and efficiently ensuring timely and accurate resolutions.
  • Check, reorder and maintain stock of office stationery and supplies.
  • Handle any other relevant tasks in the Administration Team and supporting campus staff as the need arises.
  • Assist the Marketing Team in promotional/campaign activities.
  • Maintain an awareness of the Critical Incident Process (CIP), contact personnel, locations, contact details and currency
  • Maintain the notice board of current awareness documents such as the CIP
  • Maintain system resources within the Administration Team.
  • General housekeeping duties as required

Student Welfare

  • Conduct and assist the students through the Orientation Process at WIA.
  • Respond to questions from students in relation to all courses
  • Provide assistance to students involving their individual student files as required
  • Provide counselling services to individual students as needed
  • Assist students as required during the complaints and appeals processes
  • Maintain currency with changes to state and federal legislation impacting college operations, student learning and student support services
  • Refer students to various support services available externally
  • Assist students (where practicable) to acclimatise themselves to life in Australia
  • Refer students to WIC staff who speak different languages and can assist in unofficial translations
  • Assist students with information regarding course progress (academic), attendance requirements and accommodation issues
  • Ensure that students are aware of the welfarerelated student support services' contact details located in their student handbook and on the Notice Board.
  • Update this information as required
  • Advise students on appropriate contacts to access information regarding legal services, emergency and health services
  • Advise and assist students on the complaints and appeals process
  • Provide direct students to facilities and advise how access to resources at WIC

Experience & skills required:

  • Excellent communication skills
  • Ability to manage and multiple tasks at once to completion
  • Strong organisational and time management skills
  • The ability to work both autonomously and as part of a team.

Benefits:


Employees of Times Education Group Australia enjoy a number of staff benefits including discounts on health insurance and with other corporate partners.

We are an equal opportunity employer with a culturally diverse workforce which celebrates diversity and an inclusive environment for all employees.


Additional Benefits:

  • Employee mentoring program
  • Professional development assistance

Salary:
Negotiable

Schedule:

  • 8hour shift

Work Authorisation:

  • Entitlement to work in Australia

Expected Start Date: 19/06/2023 or earlier.

Job Types:
Full-time, Casual

Salary:
From $43,660.00 per year

Benefits:

  • Employee mentoring program
  • Free drinks
  • Maternity leave
  • Parental leave
  • Pr

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