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Store Manager

3 months ago

Gordon, Australia National Storage Full time

Salary + Incentives + Perks

Set Rotating Roster with No nights, Sundays or Public Holidays for a Great Work/Life Balance

Multiple opportunities to upskill, guide & be a driving force for an ASX listed Australian & New Zealand company. Work in a people-centric, fast paced facility where you can use your management skills to put your stamp on the Storage Industry.

About Us


Established in 2000, National Storage is one of Australasia's largest self-storage providers, tailoring self-storage solutions in 200+ storage centres across Australia and New Zealand.

As an ASX 200 listed company, we have experienced our success by focusing on the most important part of our business - our people and our customers.


With a continual growth plan for expanding our portfolio across Australia and New Zealand, we have a
Full Time Store Manager role now on offer in our
Pymble **centre.


The Role


Our Storage Managers work collaboratively with their Operations Manager and their team to drive centre performance whilst aligning to company values.

The role is a multi-faceted role encompassing customer service, administration, operations & people management.

We often say in storage that no 2 days are the same If you have ever wanted to take the plunge and help lead a team to success - now is the time As a business we will provide all on the job training to help you become a Storage Guru in return, - day-to-day you will be responsible for the following:

The responsibilities include:

  • Coach and lead a team of 13 Store Consultants to success
  • Deliver and drive consistent and great service to support customers in making the best storage choice for their needs.
  • Maintaining & Cleaning of the Storage Facility & Grounds.
  • Work towards monthly sales and KPI targets
  • Drive operational excellence with a strong focus on centre presentation and maintenance.
  • Commit to a safetyfirst culture, ensuring all compliance and administration tasks are completed in line with company policies.
  • Resolve customer complaints and enquiries
  • End of month reporting summarizing the centre's financial performance
  • Reporting directly to the Operations Manager regarding weekly & monthly updates/results
  • Assisting & servicing the Commercial Customer Base to ensure their needs are met on a daily/weekly basis.
  • Assist clients with any urgent requests outside traditional office hours with company provided mobile phone.
  • Action general administration duties such as rosters, leave requests and timesheets, customer contracts and inventory management.

About You
To be successful in this role, you will ideally have:

  • Demonstrated 1 + years' experience within a management or team leader position
  • Strong conflict & resolution knowledge, and the ability to deescalate situations.
  • Proven ability in working towards sales targets and KPIs.
  • The ability to build strong and effective relationships with all levels of staff
  • You have a motivated, proactive, and positive outlook with the willingness to learn and grow with the business.
  • Excellent written and verbal communication skills with a keen eye for detail.
  • Driver's license and car (preferred)

Benefits

  • Permanent role with no nights, Sundays, or Public Holidays
  • Succession planning
  • Monthly Incentives that give you the opportunity to increase your take home pay.
  • Set rotating Roster.
  • Full Training Provided
  • Access to company benefits such as paid parental leave and wellbeing subsidies such as employee assistant programs and health reimbursements.
  • Discounts available through a range of leading retailers


Now, more than ever is the best time to sell storage So, if this sounds like a challenge you'd love to jump in on - then don't hesitate Opportunities like these - don't come up often.

**Join the team - APPLY NOW