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Engagement and Support Coordinator

3 months ago

Melbourne, Victoria, Australia Bupa Full time

The opportunity

A fantastic opportunity has arisen for an Engagement and Support Coordinator to join the Bupa Aged Care People team

In this newly created role, you will play a pivotal part in enabling a seamless and customer-focused experience relating to the Grow your career ambition within Bupa Aged Care. This includes ensuring a positive onboarding experience of overseas placements and identified roles along with supporting the coordination of key Grow your career initiatives.

This is a permanent full-time role and can be based in Melbourne, Sydney or Brisbane with hybrid work options available.

How will I help?

Key accountabilities include:

  • Coordinate employee relocations in accordance with Bupa policy and processes to ensure a smooth transition for employees and their families
  • Act as the primary contact for offering guidance on relocation policies, procedures, and processes to new employees and collaborating with General Managers responsible for welcoming newcomers into the Care Home
  • Lead and oversee Mobility administration to achieve operational goals
  • Manage the coordination and delivery of initial support services, including accommodation, personal items, and necessary registrations
  • Support key stakeholders to set identified critical roles up for success in accordance with the role specific induction process
  • Lead technological enablement of key induction activities
  • Coordinate regular experience surveys for new starters and provide insights for opportunities for improvement
  • Oversee the coordination and logistical elements of career pathway and leadership development activities across the business
  • Engage with stakeholders to provide insights and detail regarding the career pathway and leadership development offerings
  • Provide regular reporting to track and monitor progress and outcomes to continually improve the effectiveness of Grow your Career initiatives and development activities

Why work at Bupa?

We keep our people smiling by helping them improve their lives in and outside of the office. We're a welcoming lot, no matter who you are or where you've come from. We welcome all talents and backgrounds and embrace our differences, so you can bring your true self to work.

We support our people to be the best version of themselves, physically and mentally. With a healthy work/life balance, leadership support, reduced private health cover, study leave, volunteering options and a commitment to promoting from within.

Our employees can access wide range of benefits: from our own products (incl. health insurance subsidies) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few). We reward our people and celebrate their success, provide initiatives that develop careers and look after our people's health, wellbeing, and futures.

What do I need?

  • Extensive prior senior administrative experience in a large or global organisation
  • Demonstrated exemplary stakeholder management skills within a fast-paced environment
  • Proven ability to work independently and as a team player who demonstrates strong initiative
  • Ability to manage workloads to priorities and deadlines, with a high level of attention to detail
  • Previous experience in internal/global mobility would be beneficial (but not required)

About Bupa Asia Pacific:

Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years.

Bupa Asia Pacific operates in Australia, New Zealand and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical and hearing services. Employing more than 20,000 people in the region, we believe that we can make a real difference to the lives of customers through our values, purpose and the way that we deliver personalised care.

Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued.


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