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In Field Team Excellence Manager

4 months ago

Mascot, Australia ABBVIE Full time

AbbVie (

NYSE:
ABBV) is a global, research-based biopharmaceutical company formed in 2013 following separation from Abbott.

The company's mission is to use its expertise, dedicated people and unique approach to innovation to develop and market advanced therapies that address some of the world's most complex and serious diseases.

AbbVie employs approximately 25,000 people worldwide and markets medicines in more than 170 countries.

Summary of Job Description:

  • The IFTe manager is responsible for the coordination of the Know > Plan > Do framework that guides the operating rhythm of the In-Field Team members at AbbVie ANZ which in turn aims to elevate and evolve the In-Field Teams with tools, skills and behaviours that delivers an exceptional external customer experience.
  • The IFTe Manager works in partnership with internal stakeholders to build current and future capabilities for In-Field Team members to meet their evolving needs.

Major Accountabilities:

  • Coordinate the execution of the IFTe methodology through the Know, Plan, Do framework
  • Communicate expectations and timelines for critical tasks in the Know, Plan, Do framework to internal stakeholders including BUMs, NSMs, commercial IFT members, CEX and BTS teams
  • Observe execution of IFTe methodology elements via field visits and attendance at cycle meetings and conferences
  • Maintain optimal communication between CEX, BTS, commercial In-Field teams, BUMs, NSMs and BUDs to inform operational effectiveness and capability building for IFTs
  • Define, communicate, and maintain the operating rhythm of the commercial In-Field teams
  • Liaise with Medical Excellence Manager to define, communicate and maintain the operating rhythm and capability building for the medical In-Field teams
  • Review measures of success for In-Field teams and provide actionable insights and recommendations to relevant forums (IFT AMT, COLT, BUM/NSM forum, ILC, IFTe governance meetings) to drive effectiveness of the In-Field teams and their capability building
  • Define and drive consistent standards of performance and behaviour for In-Field Team capabilities
  • Share best practice with In-Field teams, and identify challenges in driving best practice
  • Maintain the In-Field Team manuscript to guide the In-Field Teams to develop and execute their territory plans consistently across the business
  • Design and embed IFT guide to performance and raise the bar on performance standards
  • Run upskilling sessions for In-Field Teams based on learning needs and skills gaps

General

  • Comply with the company's policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives of AbbVie
  • Responsible for the quality & performance of themselves and others through Medicines Australia compliance, regulations, and standards.

Skills / Attributes

  • Planning and project management
  • Advanced written and verbal communication skills
  • Presentation skills
  • Stakeholder management and influencing skills
  • Effective change management
  • Problem solving skills
  • Analytical skills
  • Business acumen and strategic thinking
  • Leading without authority
  • Flexibility to operate in ambiguity and complexity
  • Resilience
  • Tenacity
  • Emotional Intelligence
  • Learning agility

Education/Experience Required:

  • Demonstrated success in the development, execution of performance strategies within the pharmaceutical and or biotechnology sectors
  • Demonstrated leadership abilities
  • Experience in project management
  • Experience in sales force effectiveness is ideal
  • Proven ability to work effectively in a Matrix Environment
  • Sound knowledge and experience in leading change management initiatives
  • Previous Sales, Sales manager, or Learning & Development experience desirable
  • Ability to Identify actionable insights from multiple data sources
  • Experience in digital business solutions to drive performance

Leadership Attributes:

  • All for One AbbVie
  • Clear and Courageous
  • Decide Smart and Sure
  • Agile and Accountable
  • Make Possibilities Real