Emergency Relief Assessor
1 week ago
Number of Positions Available:
1
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- The Salvation Army is one of Australia's largest and mostloved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.
We are currently seeking a values-driven Emergency Relief Assessor to provide direct assistance to people seeking asylum and able to speak a community language.
Why this role matters
The Salvation Army Doorways program provides person-centred care to community members who are in a financial crisis or suffering other forms of hardship or distress.
Our practitioners are mindful of trauma informed practices, working within a strength-based context with holistic principles to build individual capacity, resilience, and well-being.
The Salvation Army Asylum Seeker & Refugee Service (ASRS) offers a specialised Emergency Relief & Material Aid program and a range of support programs to people seeking asylum and refugees.
The ASRS Emergency Relief & Material Aid program provides specialised support to people seeking asylum, who reside in the Northern & Western suburbs of Melbourne.
The program is designed to support people seeking asylum who are vulnerable, disadvantaged and find themselves in financial and other forms of immediate crisis.
About the roleWe are currently seeking a values-driven Emergency Relief Assessor to provide direct assistance to people seeking asylum and able to speak a community language.
As an Emergency Relief Assessor, you will be responsible for assessing community member needs and determining appropriate financial assistance (emergency relief) and/or referrals.
This position is an opportunity to provide direct assistance to people seeking asylum and being able to speak a community language and demonstrated experience of working with people seeking asylum would be an advantage.
- Conduct interviews and assessment for emergency relief (ER) with community members over the phone in accordance with Doorways guidelines
- Determine the assistance to be provided in line with Doorway's standards of practice
- Community members are assisted to access support services through referral and advocacy to service providers within and external to The Salvation Army, where appropriate
- Actively support the local mission delivery model by working collaboratively with other Salvation Army mission expressions
Current roster is Monday, Wednesday & Friday from 9:30 am to 1:30 pm. This position is based at our Asylum Seeker & Refugee Service - 12 Tinning Street, Brunswick. Salary and conditions are in accordance with the Social, Community, Home Care and Disability Services Award, Level 3.
You will have
- Diploma level (preferred) or Certificate IV (minimum) qualification in a related field (Community Services etc)
- Experience working in the community services sector
- Experience working with people from culturally and linguistically diverse backgrounds would be beneficial
- Experience working in a fastpaced environment (contact centre) would be highly regarded
- Ability to speak Farsi, Arabic or Tamil (highly desirable)
- A current and valid VIC Working with Children's Check
- A willingness to undergo a National Police Check
- We are committed to providing a safe environment for our people. Please note that The Salvation Army has a mandatory vaccination procedure._
- (Maybe eligible to) NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits
- Employee Assistance Program
- Independent confidential counselling service
- Flexible working conditions
- Financial, retail and lifestyle discounts and benefits
- Discounted health and fitness programs through Fitness Passport
- Up to 8 weeks leave per year through our purchase leave scheme
- Generous Parental Leave offering of 12 weeks
- Up to 5 days paid leave per year to support a TSA program or activity
- An inclusive culture of dedicated, passionate and professional team members
- Positively supporting and impacting the lives of others through your career contribution
Karen Elkington at
Position Description request:
R28965 Emergency Relief Assessor
Applications MUST be submitted via APPLY button to be considered
- The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. _
- We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions.
