Communication and Technical Coach

2 weeks ago


Melbourne, Victoria, Australia Allianz Australia Full time

Communication and Technical Coach

| Melbourne, VIC

Do you put the customer at the heart of everything you do?


As a Training & Technical Coach, you will utilise your technical expertise and commitment to customer service to prepare our case managers for a successful career in workers' compensation.


You will be responsible for:

  • The facilitation of the onboarding and case manager programs.
  • Assisting our employees to achieve their goals by offering a customer focused approach to developing our employees through oneonone coaching.
  • Research, development, implementation, and maintenance of programs to meet organisational and business needs.
  • Utilising modern learning design techniques to innovate and build a learning culture through modern and fit for purpose design methodologies.
  • Working closely and maintaining strong business partnerships with internal stakeholders.

Important to your success:

  • Experience in claims management and strong technical knowledge within workers compensation, ideally in the VIC WorkSafe scheme.
  • Previous experience in either a training, coaching or facilitation role is highly desirable.
  • Excellent verbal and written communication skills, capable of communicating with audiences at all levels with clarity, impact, and influence both face to face and virtually.
  • Adaptability, flexibility, and preparedness to work in a dynamic environment responding to change, emerging risks, and project challenges, whilst achieving deadlines.
  • Demonstrate an ability to partner and collaborate effectively with stakeholders to establish strong professional relationships & influence outcomes.

What's on offer?

  • When you grow, we grow that's why noone will get in your way of how far, wide, or high you want to push your career.
  • A fun, positive & supportive team environment; we work together to achieve great results.
  • An excellent opportunity to develop professionally and be mentored.

About us:

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer.

Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer.

We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.


Note:
Diversity of minds is an integral part of Allianz' company culture.

One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies.

Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.


Job Level:

Professional

Location:

  • Melbourne, VIC, AU, 3000
    Available until:31/07/2023

Area of Expertise:

Customer Services & Claims

Unit:

Allianz Australia

Employing Entity:

ALLIANZ AUSTRALIA SERVICES PTY LTD

Job Type:

Full-Time

Remote Job:

Hybrid working

Employment Type:

Permanent

ID:

28190

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