Medical Receptionist

2 weeks ago

Melbourne, Victoria, Australia Cochlear Ltd Full time
Medical Receptionist

Job no: 616007

Work type:
Fixed Term Contract (Cochlear payrolled)

Location:
Melbourne

Categories:
Administration, Individual Contributor

Cochlear's mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We collaborate with the industry's best clinical, research and support networks. That's why more people choose Cochlear than any other hearing implant company. Learn and grow with us as we tackle the most complex challenges in helping people to _Hear Now. And Always._

Cochlear Asia-Pacific, the fastest growing division of Cochlear Ltd, has a direct market presence in Japan, Korea, China, India, SE Asia and Australia & New Zealand. Cochlear conducts most of its leading research, development and manufacturing of cochlear implants in the Asia Pacific region with state-of-the-art manufacturing facilities in Australia and repair facilities in Malaysia.

The Opportunity


The Medical Receptionist is responsible for organising and coordinating office operations and procedures in order to ensure clinic effectiveness and efficiency.

This role will often be patients' first point of contact with the clinic and play an integral part in forming positive relationships in the community.


This is a parental leave position for 12 Months until June 2024.

Responsibilities include:

  • Manage the scheduling system, including booking and confirming appointments
  • Provide initial information and develop and maintain client records from customer inquiries
  • Provide excellent customer service to clients when they present at the clinic
  • Understand the processes (including creating quotes and requesting money through the appropriate portals) for the National Disability Insurance Scheme (NDIS), Department of Veterans' Affairs (DVA) and process payments accordingly
  • Understand the Medicare billing process and action accordingly
  • Maintain stock of spare parts at the Cochlear Care Centre (CCC) for both Hearing Australia clients and private patients as per the CCC 'Kanban' system
  • In consultation with the site Cochlear Care Centre Clinical Lead, manage the exchange of parts at 'switch on' deemed unsuitable and check for completeness of orders of implant systems and remedy errors in supply
  • Provide spare parts where possible to keep patients 'on the air' or advise of available support options from Hearing Australia or Cochlear
  • Liaise with the Audiologists regarding issues that require their expertise; refer client to appropriate Audiologist for any billable testing associated with troubleshooting
  • Support and facilitate programs run by the clinic to enhance recipient awareness and use of technology solutions as required
  • Ensure device and technology knowledge is up to date and ensure best customer service; completing and attending training, as required
  • Provide general administration support to the staff within the Geelong Centre and East Melbourne Cochlear Care Centres, as needed

You Bring Your Skills and Experience


As we grow our operations, we are looking for people who share our passion for delivering quality hearing solutions to our customers.

To add value to Cochlear in this role, you'll be able to demonstrate the following skills and experience:

Minimum:

  • Minimum 2 years' experience in reception/office administration role or equivalent
  • Strong computer skills, including ability to operate computerized accounting, spreadsheets, and word processing
  • Strong decision making and problemsolving skills
  • Effective listening, verbal and written communication skills
  • Effective time management skills
  • Excellent interpersonal skills
  • Ability to work flexibly
  • Must be able to work independently as well as a part of a team
  • High attention to detail and detail oriented
  • Ability to occasionally travel to East Melbourne for training, team building or leave cover purposes, as required

Ideal:

  • Experience in preparation of reports
  • Experience in process improvement
  • Experience in a health care/ medical clinic setting
  • Experience with Practice Management software/Medicare Billing

Working for Cochlear:


For 40 years, Cochlear has been creating reliable products that continue to keep people connected to the world and to each other.

We help people of all ages to hear in more than 180 countries around the world. Our technology connects people to life's possibilities and to the people who matter most. We have over 4000 employees globally dedicated to improving people's lives. To date, we have Invested over $2bil to date in research and development.

Cochlear can offer:

  • The Work
  • A high impact job supporting world leading technology


 The Organisation
  • The global leader in imp

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