State Operations Manager

2 weeks ago

Box Hill North, Victoria, Australia Community Housing Ltd Full time
Full time, permanent role based in Box Hill, Vic

  • Flexible work arrangements, including hybrid CHL Office/WFH option
  • Great salary + Super + Salary Packaging + Other benefits

About Us
"My hope is that in 25 years' time, housing poverty will be history. Easier said than done, but can we ignore this crisis at hand?" Steve Bevington - Managing Director of Community Housing Limited.

CHL was founded by Steve who has lived experience of homelessness and is now the Managing Director. Steve believes everyone has the right to a safe and secure home.

Become a part of our multi-award winning not for profit organisation, managing over 11,000 new and existing properties.

Join our collaborative team culture so we can together deliver the best possible service and outcomes and can make a meaningful impact on the lives of people experiencing homelessness.

Support people living on low to moderate incomes, Aboriginal and Torres Strait Islander people, and those living with a disability.


The Role
No two days are the same.

As a leader, you will support, mentor and guide your teams in achieving results by building capability and fostering an inclusive, diverse culture conducive to growth and change.

A big part of your role will see you liaising with internal and external stakeholders to manage partnerships and contribute to the broader goals of CHL.

In this role, you will work closely with the state management team to champion excellent customer service and drive results.

We value quality outcomes, and you will have responsibility in ensuring our programs meet compliance and contractual requirements, whilst also thinking about future state plans and strategy.


Finally, you will bring passion, resilience, and strong leadership skills to ensure the Victorian Operations is a high performing, best practice team.


About You


The State Operations Manager (SOM) has operational oversight of all programs within the state to ensure quality service provision to customers.

The SOM is responsible for all operational staff and is a point of escalation for complex issues.

Essential Criteria:

  • Qualifications in management, or related discipline.
  • Demonstrated staff management and leadership experience including fostering and maintaining a successful working team environment, including when teams are working remotely.
  • Demonstrated experience managing compliance with government contracts to achieve required outcomes.
  • Awareness of and sensitivity to the needs of people who are in housing crisis and/or have special needs/disabilities and/or a thorough understanding of local Aboriginal issues, including social and historical context.
  • Demonstrated understanding of the causes of homelessness.
  • Current Driver's Licence.


Please note that satisfactory police check is required for all staff and those with client related responsibilities are required to provide a NDIS and Working with Children Check (WWCC).

As an equal opportunity employer, CHL works closely with people from a diverse range of backgrounds.

CHL acknowledges the traditional Aboriginal owners of country throughout Australia and we pay our respects to them, their culture and their Elders past and present.

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