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Sales Associate

3 months ago

Chippendale, New South Wales, Australia Jot Bikes Full time

Role:

We are looking for a retail casual to work in one of our electric bike retail stores. Duties include selling electric bikes and accessories, onboarding customers onto electric bike subscriptions, restocking, and merchandising. The goal is to provide high-class customer service and to continue Jot's growth through sales and operations maximization.

Responsibilities:

  • Be a key part of an electric bike store and report directly to the store manager.
  • Perform customer interactions including onboarding, servicing, and offboarding in your city.
  • Customer service and sales.
  • Work closely with colleagues across Australia to ensure consistent execution of the various aspects required for successful market growth and operation.
  • Communicate updates and learnings to the organization.

Requirements:

  • Proven work experience in retail sales and customer service, or similar role (bike experience a bonus).
  • Familiarity with consumer behavior principles, you're a cool and calm operator; diffusing heated situations and turning irate customers into Jot promoters is your cup of tea.
  • Track record of achieving sales targets.
  • Excellent communication skills, capable of building trusting relationships.
  • Flexibility to work various shifts patterns including weekends.
  • Interest and knowledge in mobility, micromobility, or ebikes.
  • You're able to quickly and efficiently problem solve and troubleshoot if you don't know the answer, you know where to look and who to ask.
  • Strong organization skills and the ability to multitask are key.
  • Has fun and enjoys working in a collaborative environment.

Why Jot:

  • Local Aussie startup in hypergrowth mode. Since starting in a shed in 2019, Jot has rapidly grown across Australia and now the world with locations in Sydney, Melbourne and London.
  • A fun and fastpaced workplace with a diverse team kicking goals
  • Work with industryleading partners such as Uber Eats to electrify mobility.
  • Be on the ground floor of this rocket ship as part of a small distributed team.
  • We are Australia's highestrated electric bike company with 1000s of happy customers.