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Customer Service Specialist
1 week ago
Customer Service Specialist
Company: Commonwealth Bank of Australia
Location: Melbourne, Australia
Posted: 3 days ago
Job Type: Permanent
Salary: Competitive
A start date for this role is on the 8th of July, commencing with four weeks of mandatory training at our Collins Street office.
Join Our Team
Contact Services, Estate Settlement, and Support handle inbound enquiries regarding deceased estate matters, acting as the intermediate between customers and the Estate Settlement and Support Processing Teams. This role involves guiding individuals through the deceased notification process and assisting in existing estate matters.
About You
We are looking for someone with a proven track record of working with vulnerable individuals, showcasing exceptional empathy and the ability to navigate difficult situations successfully. Compassion and kindness are your strengths, making you an excellent fit for the Estate Settlement and Support role.
Make an Impact
As an Estate Settlement and Support Specialist, you play a crucial role in providing support to customers dealing with the loss of a loved one. Your empathy, guidance, and service are fundamental in offering solutions and peace of mind during challenging times.
Responsibilities Include:
- Providing high levels of empathy and emotional intelligence in customer interactions
- Supporting customers with complex banking inquiries and complaints
- Demonstrating analytical problem-solving skills
- Delivering exceptional customer service aligned with quality standards
- Escalating enquiries based on urgency and business needs
- Achieving individual and team performance targets
- Building strong professional relationships within the team and across business units
Hybrid Working Model
This role offers a hybrid model with 2 days in the office and 3 days at home, depending on business requirements. For remote work, certain requirements need to be met, including a strong internet connection, ergonomic setup, and necessary equipment.
If you are already part of the Commonwealth Bank Group, submit your application through Sidekick. We are here to assist you in advancing your career.
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