Implementation Lead

2 weeks ago

Adelaide Region SA, Australia Bendigo & Adelaide Bank Full time
About us


Our vision to be Australia's Bank of choice drives us to set the example of how banking should be: placing our people, customers, partners, and shareholders at the centre of everything we do.

Within our People & Culture function sits our Workforce Enablement Delivery team.

This team is focused on enhancing our customer experience, simplifying our workplace, ensuring compliance and optimum risk management, as well as proactive planning of the People & Culture delivery agenda.

Supporting the design and delivery of people and process frameworks and initiatives for enterprise productivity, continuous improvement, and data led decision making.

This team is the front door for business requests and solution design requests to Workforce Enablement.

About the role


We have a 12-month fixed term contract opportunity for an Implementation Lead to join the team in a part time capacity for 3 days per week.


This role works in partnership with the Manager Implementation and the Workforce Enablement team to optimise our People Systems by designing/updating operational processes that focus on simplicity and outstanding user experiences.

As such you are the superuser for all our People Systems across recruitment, learning, payroll, and HR. This role will work closely with the People Systems team on project work and BAU troubleshooting.


Day to day you'll combine your analytical thinking and eye for detail to map and critically assess current processes for BAU operations, as well as new projects and initiatives.

Understanding the flow of data, how it is managed and transformed, as well as the people, tools, timings, and operational requirements used throughout.

You'll also be responsible for documentation, ensuring knowledge portals and procedure guides are up to date, and that stakeholder groups are kept informed and updated.

You don't have to come from a background in People & Culture, although this would be beneficial.

Most importantly you'll bring your continuous improvement mindset, as well as the ability to partner with stakeholders and ask the right questions to gather requirements to be able to solve and create process efficiencies.


Join a People & Culture function whose purpose is to do great things every day to enrich the employee experience, making us a better big Bank.

Be part of a small collaborative team that are passionate about simplifying our workplace and people processes.


This position can be based in Adelaide or Bendigo for the days that you're in the office, with hybrid ways of working our norm.


As Implementation Lead you'll get to:
Work with stakeholders to create best practice processes and workflows and design new project processes for both BAU and Ad-hoc items
Work with People and Culture teams to identify and create operational efficiency improvements
Regularly review people processes to ensure they are optimised, providing advice, recommendations and action changes for people processes
Critically evaluate current process and identify double-ups, inefficiencies, and opportunities for automation
Visualise processes into flow / control maps
Understand all existing and future system capability, updates, and potential configuration options for continuous improvement
Be a system SuperUser for all People & Culture People Systems

About you

To be successful in the role, you'll have:
A diploma or tertiary qualification in HR, ER, WH&S, IT, or related discipline, or currently be studying towards this
Demonstrated high performance and experience in a similar role designing processes and/or managing content including procedures, user guides, and/or checklists
Proven ability to investigate complex requests and show leadership to take ownership for the accuracy of the outcome
Strong systems thinking, ideally having worked in a technical or system administrator role previously
The ability to ask intuitive questions to map data from source to use-point
Proven ability to produce flow control diagrams
An understanding of data pipelines, infrastructure, and databases
An understanding of source systems, data lakes, BAL, database views, ETL processes etc
Intermediate competency across the Microsoft Office suite

What we offer

There's so much more to a career with Bendigo and Adelaide Bank than just banking.

Working with us opens the door to a whole lot more than a fee free account. Get real benefits, work life balance and flexibility.

A career with Bendigo and Adelaide Bank will see you become part of the team, your contribution will be valued, and you'll get all the assistance you need to reach your full potential.


Bring your brilliant mind and we'll help you take your learning to the next level with on-the-job training and external development opportunities - we want you to shine.

After all, YOU are the difference that makes us the better big bank.

Be quick to apply Applications will be reviewed as they are received and may close before the listed closing date of 23 May

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