Waiter/waitress for Italian Restaurant

1 week ago

Gordon, Australia Bar Infinita Full time
Waiter/Waitress for Upmarket Italian Restaurant/Bar

Position Overview:

Responsibilities:

1.

Customer Service Excellence:

  • Greet guests warmly and provide them with menus showcasing our extensive selection of authentic Italian dishes and fine wines.
  • Take food and beverage orders accurately and efficiently, ensuring special requests and dietary restrictions are noted.
  • Offer recommendations and answer questions regarding menu items, ingredients, and preparation methods, as well as Italian wines and their perfect pairings.
  • Ensure timely delivery of food and beverages to tables.
  • Anticipate guests' needs and respond promptly to any requests or concerns.
  • Handle guest inquiries, feedback, and complaints professionally and courteously, seeking resolution promptly.
2.

Food and Beverage Knowledge:

  • Possess a comprehensive understanding or willingness to learn the menu, including ingredients, cooking methods, and flavor profiles, as well as our extensive selection of Italian wines, including Chianti, Barolo, and Amarone.
  • Stay updated on seasonal specials, promotions, and wine selections, providing guests with informed suggestions to enhance their dining experience.
  • Assist guests in selecting wines or other beverages to complement their meals, offering insights into the characteristics and nuances of each wine.
  • Ensure accuracy in processing orders and communicating any modifications or substitutions to the kitchen staff.
3.

Table Maintenance and Cleanliness:

  • Set up tables with appropriate silverware, glassware, and tableware, creating an inviting atmosphere for our guests to enjoy their dining experience.
  • Monitor dining areas for cleanliness and ensure tables are promptly cleared and reset, maintaining an impeccable standard of hygiene and presentation.
  • Maintain cleanliness and organization in server stations, bar areas, and dining rooms, contributing to the overall ambiance of the restaurant.
  • Assist with general cleaning tasks as needed to uphold restaurant standards.
4.

Team Collaboration:

  • Work collaboratively with kitchen staff, bartenders, and other servers to ensure smooth service operations, coordinating seamlessly to deliver exceptional service.
  • Communicate effectively with colleagues to coordinate guest seating, order timing, and special requests, fostering a cohesive and efficient team environment.
  • Support fellow team members during busy periods or when assistance is required, demonstrating flexibility and a willingness to contribute to the team's success.
5.

Upselling and Revenue Generation:

  • Proactively suggest additional items such as appetisers, desserts, or specialty cocktails to enhance the dining experience and increase revenue.
  • Promote our selection of Italian wines, highlighting their unique characteristics and perfect pairings with our authentic dishes, to elevate guests' dining experience.
  • Handle payments accurately and efficiently, including processing credit card transactions and tendering change, ensuring a seamless conclusion to our guests' dining experience.

Qualifications:

  • Previous experience as a waiter/waitress in an similar environment
  • Exceptional customer service skills with a friendly and professional demeanor.
  • Strong communication and interpersonal abilities.
  • Ability to multitask and thrive in a fastpaced environment.
  • Attention to detail and a commitment to maintaining cleanliness and hygiene standards.
  • Flexibility to work evenings, weekends, and holidays as needed.
Join our team and be a part of delivering exquisite dining experiences at our renowned Italian restaurant and bar. If you meet the qualifications and share our passion for hospitality, we encourage you to apply.

Job Types:
Full-time, Part-time, Permanent

Salary:
$ $35.00 per hour

Expected hours:
per week

Benefits:

  • Employee discount
  • Free food

Schedule:

  • Evening shift

Supplemental pay types:

  • Penalty rates
  • Tips

Experience:

  • Customer service: 2 years (preferred)

Work Authorisation:

  • Australia (preferred)

Work Location:
In person

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