Security Team Leader

2 weeks ago

Greater Adelaide SA, Australia Downer Group Full time

About the role


The Security Services Team Leader, an active team member, oversees the Security Officers, ensures adherence to operational documentation, and the security services delivery model.

They also ensure compliance with procedures as per service specifications, support the service's administrative functions, including rostering and payroll, and serve as the primary contact for internal staff.


Key responsibilities will include, but are not limited to

  • Supervising, mentoring and leading Security Officers within their teams
  • Compliance with contractual requirements, monitoring and allocating resources to ensure timely completion of requests in line with Service Specification priorities
  • Maintain and provide the required compliance reporting documentation to support operations and keep Supervisor / Line Manager informed.
  • Administrative tasks relating to rostering, time and attendance, payroll, budgeting, leave to ensure compliance with Enterprise Agreement

About you

  • Possession of an SA Security License with the necessary endorsements.
  • Proven experience as a Security Officer within a healthcare setting.
  • Strong communication and interpersonal skills, capable of fostering positive relationships with team members, staff, hospital employees, and the broader community.
  • A thorough theoretical and practical knowledge of current Aggression Management and deescalation techniques and standards.
  • Demonstrated proficiency in computer literacy, including Microsoft Office systems and Security Management Systems.
  • Experience in resource allocation to ensure the fulfillment of dedicated, scheduled, and unscheduled tasks within established timeframes.
  • Proficient timemanagement abilities to effectively prioritize tasks and deliver on the required scope and services.

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