Service Desk Team Lead
1 week ago
- Team Lead role
- Perm FullTime
In this role you will be:
- Managing and mentoring a team of Service Desk Engineers across different sites in Australia and NZ
- Traveling to different sites to build relationships with business stakeholders as required
- Mentoring and supporting the team across all Level 1 and Level 2 support requests
- Reporting to Senior Managers and Stakeholders on a regular basis
- Ensuring the team have the right training required
- Supporting projects across the business as required from the support desk side of things
- Managing the team roster and be responsible for service desk resourcing
- Delivering a high level of service availability through the coverage of phone services during busy periods
To be successful you will need:
- Previous experience in a Team Lead role for Service Desk
- Ability to communicate with Stakeholders across the business
- Ability to travel as required around Melbourne, Interstate and Internationally as required
- Broad technical knowledge with experience in the following technologies:
- Microsoft infrastructure (Server, Desktop, AD/AAD, SQL, HyperV)
- Networking (WAN/LAN/Routers/Switches/Firewalls/VoIP/Citrix/VPN)
Security
- General best practice security principles
- Experience with ServiceNow ITSM would be beneficial
This role is a 4 days on site role, and does require someone who is still very hands on and comfortable with answering the phone and closing out support tickets.
There is a lot of growth expected for this organisation and a few different options for progression in the coming years for the right person.
To Apply
Please submit your word version of your resume through for review and we will respond to you as soon as possible.
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