Service Desk Team Lead

1 week ago


Clayton South, Victoria, Australia Sirius People Full time
Melbourne South East

  • Team Lead role
  • Perm FullTime
This is the perfect role for a hands on Service Desk Team Lead looking for their next step. The opportunity for growth and development in this role is off the charts

In this role you will be:

  • Managing and mentoring a team of Service Desk Engineers across different sites in Australia and NZ
  • Traveling to different sites to build relationships with business stakeholders as required
  • Mentoring and supporting the team across all Level 1 and Level 2 support requests
  • Reporting to Senior Managers and Stakeholders on a regular basis
  • Ensuring the team have the right training required
  • Supporting projects across the business as required from the support desk side of things
  • Managing the team roster and be responsible for service desk resourcing
  • Delivering a high level of service availability through the coverage of phone services during busy periods

To be successful you will need:

  • Previous experience in a Team Lead role for Service Desk
  • Ability to communicate with Stakeholders across the business
  • Ability to travel as required around Melbourne, Interstate and Internationally as required
  • Broad technical knowledge with experience in the following technologies:
  • Microsoft infrastructure (Server, Desktop, AD/AAD, SQL, HyperV)
  • Networking (WAN/LAN/Routers/Switches/Firewalls/VoIP/Citrix/VPN)


Security
  • General best practice security principles
  • Experience with ServiceNow ITSM would be beneficial


This role is a 4 days on site role, and does require someone who is still very hands on and comfortable with answering the phone and closing out support tickets.


There is a lot of growth expected for this organisation and a few different options for progression in the coming years for the right person.

If this sounds like you, please do submit your details through, we would love to have a conversation.

To Apply


Please submit your word version of your resume through for review and we will respond to you as soon as possible.



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