Intake Specialist
1 week ago
- Join a team with a focus on development and support
- Make a difference in the lives of those living with a disability
About us:
At Better Rehab, we began with a simple idea: better quality Allied Health services for people living with a disability.
This proved to be exactly what the community needed, as Better Rehab has grown into a leading National Allied Health provider.
We are seeking a passionate Office Administrator to join our vibrant team and assist our Rehab in the home team to make a difference in the lives of others.
Our Values:
- We Get Sh*t Done
- We are People People
- Love What You Do
- Frankly, we Give a Damn
About your new Role:
- Keep missed calls at a minimum.
- Follow up on enquiries every 48 hours until 3 unsuccessful attempts have been clearly documented.
- Conduct waitlist audits as required.
- Setting up Initial Service Agreements with Participants within constraints of funding for individual participants.
- Perform risk assessments with participants or their representatives when booking the initial assessment/appointment.
- Maintain staff caseloads with equal and appropriate distribution, considering client complexity.
- Provide clients with detailed information and follow relevant processes, including sending welcome packs and uploading documentation to Lumary.
- Ensure effective diary management, inclusive of accurate capturing of client & staff details & forecasting Clinician availability accordingly.
- Promote a high standard of care and communication with our participants and other parties, that is aligned with Better Rehab values and evidenced in their interactions.
About You:
- You possess a high level of customer service.
- Tafe or relevant tertiary qualification in business or administration preferred but not essential.
- You are able to work both autonomously and as a part of the wider team.
- You have the ability to priorities incoming work.
- You have previous experience in an administration / support role.
- You have intermediate skills in Word, Excel, PPT and Outlook
- You can provide evidence of: Police Check and Working with Children Check
Benefits:
- Breakfast and Snacks provided in the office at no cost
- Passionate leave long term unpaid leave so you can travel, take a career break, or pursue projects you are passionate about with the security of knowing that your job and Better Rehab community will be waiting for you when you return.
- Join an organisation which is committed to your wellbeing with policies which include an annual wellbeing day and access to confidential counselling support services.
- Comfortable office spaces where you can collaborate and work closely with your team.
- Paid parental leave.
- Study leave
How to Apply:
- Better Rehab is an Equal Opportunity Employer_
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