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Chapter Lead Product Solution Management
2 weeks ago
- We are passionate, dynamic and customer obsessed We welcome diverse viewpoints and seek these out in delivering customer value
- Together we can help more Australians to realise their home ownership and investment dreams
_See yourself in our team _
The Home Buying team is responsible for end-to-end management of the Banks Home Loan business including distribution through proprietary and third-party channels, acquisition, retention, customer experience, risk, project and continuous improvement.
We want to re-imagine 'what's possible' and make all of our decisions with a customer-obsessed lens We welcome innovative thinking, and an eagerness to get things done.
_Do work that matters _
You will thrive in ambiguity, move forward with less-than-perfect information, be able to quickly pivot to changing work demands, and possess the ability to accurately evaluate complex situations to reach informed decisions.
_Key Responsibilities _
- Leading and developing a team of Product Managers by creating a psychologically safe, inclusive, accountable and high performance culture, which promotes crossskilling, sharing best practise and a curious mindset to remove keyman risk within the Product Chapter for the crew.
- Provide expert advice and recommendations to Crew Lead & Product Owner on complex business issues, leveraging your experience and industry knowledge to guide decisionmaking
- Participate in the quarterly business planning cycles, working with the Product Owner to support the prioritisation of the backlog and set delivery expectations; this includes regularly reviewing the extended backlog and completing supporting analysis for these items
- Identifying risk, dependencies and issues for the squad in line with excellent management of operational risk and compliance outcomes, uplifting and implementing controls (and supporting processes) where required
- Measure, track and interpret performance including portfolio analytics and voice of customer insights across all channels to maximise retention opportunities.
- Work with impacted teams to ensure effective embedding of changes within your problem space; this includes communicating and rolling out the changes through Comms, Training and Collateral Uplift in a timely manner.
- Staying abreast of external market trends (from regulatory, economics to innovation) and assigned RIS Issues/Incidents (actions to close and upcoming due dates), ensuring that these are flagged for solution scoping within the relevant squads
_We're interested in hearing from people who have _
- Previous product management experience within financial services, specifically in Home Loans and the end end processes
- Previous risk management experience managing issues, incidents and customer remediations
- A proven track record of coaching and developing people
- The ability to take a customer centric approach to solving complex and ambiguous problems
- The ability to make quick decisions and remove blockers for the squads
- Strong communication and influencing skills, with the ability to build and maintain stakeholder relationships
- The ability to proactively identify and drive delivery tasks associated with an inflight change
- Strong planning and time management skills with the ability to deal with competing priorities and upcoming due dates
- Demonstrated experience working in an Agile environment is preferred
Risk Mindset: All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks
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Advertising End Date: 01/12/2023
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