Head of Seller Success

2 weeks ago

Melbourne, Victoria, Australia Catch Full time

Who is Catch?

Our vision is to be Australia's most loved online destination for families. There's still a lot of work ahead of us, so we're always on the lookout for creative, resourceful, and resilient people that can quickly learn new skills and adapt on the fly.

The Opportunity

As the Head of Seller Success, your primary purpose is to lead the Seller Success team, which is responsible for advocating for sellers' interests and spearheading their success on our platform. This position is responsible for the strategic implementation of growth initiatives, effective management of commissions and subsidies, and active engagement with retail media to foster a thriving marketplace.

What you'll be doing

What does a normal day in the life of a Head of Seller Success look like? Well, no 2 days are alike at Catch, but you could probably expect your day to include some of the following things:

  • Fostering robust relationships with key accounts to elevate the Gross Transaction Value (GTV).
  • Strategically overseeing commission structures to align with and advance the marketplace's goals.
  • Executing promotional subsidies to encourage seller participation in deals and promotions, thereby driving sales.
  • Collaborating with sellers to broaden product variety and improve catalogue quality.
  • Enhancing seller activity with retail media to bolster their market visibility and revenue.
  • Enhancing seller engagement by assessing their involvement in platform activities, ensuring timely customer interactions, consistent product listing updates, and active participation in educational initiatives.
  • Continuously measuring and enhancing seller satisfaction through regular surveys and feedback analysis to deliver an exceptional selling experience.
  • Managing the onboarding process for new sellers to guarantee a smooth and rapid integration into the marketplace.
  • Determining seller advocacy by evaluating the Net Promoter Score (NPS), reflecting the likelihood of sellers endorsing the platform.
  • Supporting seller progression across various performance tiers, acknowledging and incentivizing outstanding achievements.
  • Employing predictive analytics to anticipate seller turnover and devising retention plans for accounts at risk.
  • Analysing seller productivity by reviewing account and listing management practices to maximize performance efficiency.
  • Proactively lead, direct and build an engaged, dynamic, accountable, performance driven team whilst driving and executing Catch values

The skills you'll have

  • Demonstrated experience in building strategies and executing growth of sellers in a marketplace platform environment.
  • Background in e-commerce, marketplace platforms, or related industries. Understanding of seller ecosystems, competitive landscapes, and market trends.
  • Demonstrated experience leading teams, coaching and enabling high performance.
  • Experience working to sales targets.
  • Experience within specified business unit is preferable.
  • Excellent communication skills for engaging with leaders, negotiating terms, and coordinating actions with internal and external stakeholders.
  • Ability to develop and execute long-term growth strategies aligned with business goals.
  • Comfort with analysing data, identifying patterns, and making informed decisions.

Why join the Catch team?

There's never been a more exciting time to join the Catch Team

Its a fun, challenging and uniquely different place to work and on top of that we offer a range of benefits including:

  • Flexibility that works for you. This allows our teams to navigate work life and home life on their terms
  • Extended Parental Leave - 16 weeks for Primary Carers
  • Convenient Melbourne office location, which is just across from Southern Cross Station
  • Modern and Open office space with ample onsite kitchen facilities, break out areas and access to lite breakfast (toast, cereal, fruit).
  • End of trip facilities with all the amenities like hair dryers and towel service as well as bike storage
  • To enable our team members to give back to our communities, we offer paid volunteer leave
  • Subscription to our OnePass loyalty program, so you can enjoy free delivery as you shop on Catch
  • A 5% discount when you shop at Kmart, Target, Bunnings and Officeworks

At Catch, we welcome all applications and screen them without attention to race, age, beliefs, sex, orientation, gender identity and disability.

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