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Service Design Lead
1 week ago
From expanding our customer rewards program to improving a customer's ability to track and minimise their environmental impact, the Service Design Lead will work cross functionally, engage with customers and industry SMEs, and ultimately design and re-design a variety of end-to-end experiences for our customers.
- You'll work across the full service design spectrum, including: problem definition, customer research, concept design, workshop facilitation, customer journey mapping, service blueprinting, service prototyping, and requirements gathering
- You'll ensure others are joining you on the journey from a variety of business units including Customer & Technology, Digital Experience, Product, Marketing, Social Licence, Sustainability, Data Science and Advanced Analytics
- You'll support the business in developing customercentred design thinking, collaborative codesign, and agile delivery methods by modelling best practice, facilitating knowledge sharing, and driving continuous improvement at every step
- You'll lead the discovery process for new products and services, strategic change initiatives and business transformation opportunities
- You'll have demonstrated experience as a practitioner in Service Design, Design Thinking / Human-Centered Design, or an equivalent discipline
- You'll have a proven ability to bring others on the journey with you, including excellent influencing, facilitation, storytelling, negotiation, and presentation skills
- You'll be experienced in the discovery, design, and development of customer and service strategies and solutions
- You'll have experience in or exposure to customer research, insights, and analysis
- A desire to learn as our business grows, we want you to grow with usAbout us
We believe in equality.
We treat everyone with fairness, consideration and respect, regardless of gender, cultural background, religious beliefs, sexuality or personal circumstances - whether they work for us or not.
We want to ensure everyone feels comfortable to express themselves and their opinions.Job Type:
Permanent
Closing Date:
:00
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