Relationship Manager

1 week ago

Sydney, New South Wales, Australia Mentimeter Full time

Our vision is to transform presentations, meetings and lectures by turning passive audiences into engaged contributors. We make this possible through our interactive presentation platform where the traditional presentation monologue becomes an inclusive dialogue. We believe in the power of together and that the most successful leaders listen to be heard.

With Mentimeter, users become the best presenter they can be. Meetings become more productive, participants learn more and have fun whilst doing it.

We have more than 300 million users and customers worldwide, on our way of making the world a better place, one presentation at a time.

As a Relationship Manager, you will lead the expansion of our existing Enterprise customers by focusing on revenue growth through renewals and up-sales while serving as a trusted adviser to our customers.

We expect you to have high energy, an entrepreneurial tempo with the main focus on commercial initiatives to drive revenue growth among our Enterprise customers. We are looking for someone who can create long-term and strategic relationships with customers from all over the world.

We use the theory of Predictable Revenue, and reference Dropbox and Slack when we see the future of Mentimeter. Mentimeter is a service that is loved globally and our growth has been almost 100% organic. Sales are currently growing over 10% per month and you will be the driving force to accelerate that growth even further.

Responsibilities for the role:

  • Full commercial ownership of our current enterprise customers
  • Drive revenue growth by building a strong pipeline and expanding our customers (your success is measured on Net Revenue Retention (NRR)
  • Manage a continuous pipeline for new expansion and up-sell opportunities
  • Build long-term, strategic relationships with customers all over the world
  • Ownership of renewals of ongoing agreements in order to prevent churn
  • Ability to assess business opportunities and use data in order to support decision-making towards customers
  • Develop a strategy for best-in-class scalable customer expansion and customer success
  • Collaborate together with Customer Success Managers on strategic enterprise customers in addition to working with other sales roles on a day to day basis
  • Work closely with the marketing and product team by serving as the voice of your customers as well as listening to the market needs

Responsibilities not included in the role:

  • Roll-out and adoption of our enterprise solution with our customers is mainly done by Customer Success Managers (Although for certain accounts that will be done by Relationship Managers as well)
  • Closing new customer contracts (Account Executives does that)
  • Day-to-day support (We have minimal support, and a support specialist is responsible for this)

Resources we have to support you:

  • World-class lead-generation from the Marketing and Product teams
  • Marketing and Sales team to support in analysis and tactics
  • Sales Development Representatives to support in lead qualification
  • Professional CRM and data gathering services (Intercom, Mixpanel, Google Analytics, Salesforce)

Must-haves for the role:

  • Experience of 3+ years with high volume / transactional sales working with a CRM platform
  • Experience in selling SaaS
  • Ability to assess business opportunities and use data to make informed decisions and persuade others
  • Passion for building long-term relationships as well as driving commercial initiatives with customers
  • Knowledge of software contract terms and conditions with the ability to create fair transactions
  • Strong negotiation, pipeline and forecasting skills
  • Ability to manage a large number of customers simultaneously while positioning company products against direct and indirect competitors
  • You are required to have professional-level English (we sell to 150+ countries today)
  • Permitted to work permanently in Australia with no restriction (e.g. citizen, permanent resident)

Nice to have:

  • Bachelor or masters degree (field not important)

Please note that this position is located onsite at our Sydney office, with the starting date being flexible yet ideally as soon as possible.

Compensation model:

We strongly believe in the power of togetherness, and we put a lot of effort into collaboration, teamwork and helping each other whenever needed. We believe that every part of Mentimeter, from Sales Development Representatives and Account Executives to Frontend Developers and Marketing Managers contributes equally to our continued success. To foster and emphasize this culture and way of working, we apply a non-commission based salary model in our sales roles, which has proven to be very successful and appreciated across the team. You can read about our benefits and perks here .

What Mentimeter can offer
At Mentimeter we can offer a diverse and inclusive work environment supported by smart and driven colleagues. We believe in continuous professional development for all of our colleagues and therefore offer access to a leadership program (including external personal coach) and relevant education to ensure that we continue to be state-of-the-art when it comes to innovating and building Mentimeter. Your place will be in a growing company with lots of career opportunities, working on a beloved product used by more than 300 million people. It's not all about work though, we also offer a very healthy view on work-life balance.

All of this comes attached with a competitive compensation and benefits package, including pension contributions. Once a year we also relocate to exciting places all over the world like Merida & Buenos Aires for our Toronto colleagues, cities in Europe (for our Stockholm colleagues), and cities in APAC (for our Sydney colleagues), paid for by us of course. Learn more about our benefits by visiting our Benefits & Perks page

Culture at Mentimeter
At Mentimeter we believe in giving everyone a voice - regardless of who you are. So we build a platform that does just that. Our platform is not only our product but also our organization. A platform where people feel safe, where differences are embraced, a place where you can have fun. We strongly encourage applicants who are people of color, LGBTQ+, women, people with disabilities, and/or formerly incarcerated people, and a college degree is not strictly required. In order to give everyone a voice, we need to be as diverse as our users.

Why did you apply for this position at Mentimeter? *

What are your salary expectations? *

Do you have the right to work in Australia permanently with no restriction? *

What working rights do you have in Australia? (eg, citizen, permanent resident, visa type) *

Candidate Privacy Policy *

When you apply for a job you need to provide us with some personal information about yourself. Please see our Candidate Privacy Policy that explains how Mentimeter, as data controllers, collect and process your personal data in the recruitment process. The Candidate Privacy Policy also provides you with information about the rights you have in relation to your personal data.

Accept
#J-18808-Ljbffr

  • Relationship Manager

    1 week ago

    Sydney, New South Wales, Australia RELX Full time

    Job Purpose: The Relationship Manager is responsible for proactively managing existing customers, building and nurturing relationships within a defined territory. The portfolio consists of ~100 small to mid-sized clients in NSW, SA, Perth. The role will be tasked with upselling variety of LexisNexis products, identifying opportunities to grow accounts,...

  • Relationship Manager

    1 week ago

    Sydney, New South Wales, Australia BMS Performance Australia Pty Full time

    Sydney Location (Flexible WFH Options)- $80-100k Base + Super + Bonus ($20-30k Bonus) High Growth Talent Solutions LeaderOur client has a significant footprint with offices and clients right across the globe, you will be joining a business that has just secured funding to build out their team across Australia.You will be supported and inspired by a very...

  • Relationship Manager

    1 week ago

    Sydney, New South Wales, Australia Rest Full time

    About the JobLooking for a chance to shine as a Relationship Manager? At Rest, you'll be part of a dynamic team dedicated to retaining and growing a portfolio of our largest clients. Your role is crucial in providing exceptional account and relationship management services that meet the specific needs and goals of our clients, ultimately strengthening our...

  • Relationship Manager

    1 week ago

    Sydney, New South Wales, Australia Robert Walters Full time

    Corporate and Institutional Relationship ManagerResponsibilities:Building and maintaining strong relationships with corporate clients, providing personalised service and advice on financial solutions.Conducting market and industry research to identify new business opportunities and develop customised financial solutions for clients.Ensuring the delivery of...

  • Relationship Manager

    1 week ago

    Sydney, New South Wales, Australia CFS Full time

    Relationship Manager - Corporate SuperannuationAre you ready to be part of an organisation that values expertise, passion and diversity? At CFS we know that the foundation of our success lies in our exceptional people. We believe in celebrating individuality, have a passion for high performance and creating an environment where you can unleash your full...

  • Relationship Manager

    1 week ago

    Sydney, New South Wales, Australia TP ICAP Full time

    Role Overview The successful candidate will be responsible for building Liquidnet's brand and growing its presence in APAC with a focus on expanding our offering to Australian based clients (Members). The role will provide day-to-day coverage of Liquidnet members and will be responsible for forging deep relationships. This includes understanding in depth...

  • Relationship Manager

    1 week ago

    Sydney, New South Wales, Australia eFinancialCareers Ltd. Full time

    Relationship Manager McMillan Shakespeare Group Adelaide, Australia Posted 11 days ago Permanent Competitive Relationship Manager The McMillan Shakespeare Group (MMS) is a trusted provider of salary packaging, novated leasing, disability plan management and support co-ordination, asset management and related financial products and services. From our...

  • Relationship Manager

    1 week ago

    Sydney, New South Wales, Australia Vets Central Full time

    Vets Central is on a mission to become Australia's leading veterinary partner, supporting the delivery of quality veterinary services to the community and we're now on the hunt for a Relationship Manager to join our awesome (even if we do say so ourselves) team.The Relationship Manager holds overall responsibility for achieving the company vision through...

  • Relationship Manager

    1 week ago

    Sydney, New South Wales, Australia Plenti Pty Limited Full time

    Who is Plenti?Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance...

  • Relationship Manager

    1 week ago

    Sydney, New South Wales, Australia RELX Full time

    Job Purpose:The Relationship Manager is responsible for proactively managing existing customers, building and nurturing relationships within a defined territory. The portfolio consists of ~100 small to mid-sized clients in NSW, SA, Perth.The role will be tasked with upselling variety of LexisNexis products, identifying opportunities to grow accounts,...

  • Relationship Manager

    1 week ago

    Sydney, New South Wales, Australia RELX Trading Australia Pty Limited Company Full time

    Job Purpose:The Relationship Manager is responsible for proactively managing existing customers, building and nurturing relationships within a defined territory. The portfolio consists of ~100 small to mid-sized clients in NSW, SA, Perth.The role will be tasked with upselling variety of LexisNexis products, identifying opportunities to grow accounts,...

  • Relationship Manager

    1 week ago

    Sydney, New South Wales, Australia ROBERT WALTERS AUSTRALIA Full time

    Corporate and Institutional Relationship ManagerResponsibilities:Building and maintaining strong relationships with corporate clients, providing personalized service and advice on financial solutions.Conducting market and industry research to identify new business opportunities and develop customized financial solutions for clients.Ensuring the delivery of...

  • Relationship Manager

    1 week ago

    Sydney, New South Wales, Australia Cause Recruitment Full time

    **Relationship Manager - Children's medical research charity Sydney** Fulltime, flexible role with hybrid working arrangements: Competitive salary:- Outstanding opportunity responsible for implementing major gifts fundraising program for an incredible cause:Positive and collaborative working culture with a real opportunity to make an impactROLEAre you an...

  • Relationship Manager

    1 week ago

    Sydney, New South Wales, Australia StoneX Group Full time

    Overview:Job purpose:Due to ongoing growth we're on the hunt for a motivated, hungry and passionate senior relationship manager to join our team. As a key part of our customer experience team, you will act as a trusted advisor to our high-net-worth clients working in collaboration with our Client facing, Dealing, Marketing, Research and Global payment...

  • Relationship Manager

    1 week ago

    Sydney, New South Wales, Australia Afterpay Full time

    Company Description: It all started with an idea at Block in 2013. Initially built to take the pain out of peertopeer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47...

  • Relationship Manager

    1 week ago

    Sydney, New South Wales, Australia Prestige InHome Care Full time

    Sales & Account Management Sales Rep Sydney Part-time 31/5/2024 One of AFR's Best Places to Work in 2024 Know that you are having a positive impact on people's lives Part time role, car allowance for travel, and Bonuses ABOUT THE ROLEAre you ready to take on an exciting part time role that drives growth and fosters long-term relationships? We're...

  • Relationship Manager

    1 week ago

    Sydney, New South Wales, Australia Prestige InHome Care Full time

    Sales & Account Management Sales Rep Sydney Part-time 31/5/2024 One of AFR's Best Places to Work in 2024 Know that you are having a positive impact on people's lives Part time role, car allowance for travel, and Bonuses ABOUT THE ROLEAre you ready to take on an exciting role that drives growth and fosters long-term relationships? We're looking for...

  • Relationship Manager

    1 week ago

    Sydney, New South Wales, Australia Westpac Full time

    High performing team within our Commercial space Business lending $3M+ Sydney CBD based, with working flexibilityHow will I help?The purpose of the Business Division at Westpac is to support one of Australia's most important assets - its businesses. We're here to make Australian businesses stronger. As a Relationship Manager with us, you'll be responsible...

  • Relationship Manager

    1 week ago

    Sydney, New South Wales, Australia Livewire Markets Full time

    Job Description*_We empower investors to make better decisions._*What are we doing?Founded on the principal that access to the best investment information should be universal and that the world of investment is made complicated by too much noise and not enough signal - Livewire Markets exists to connect investors with insights from leading industry experts...

  • Relationship Manager/relationship Director

    1 week ago

    Sydney, New South Wales, Australia St Full time

    St.George Property Team is a Pure Property Vertical & is a significant contributor to the performance of St.George Business Bank. We support commercial property investors and developers across all sectors throughout New South Wales. Specialist Property Development and Investment portfolio Relationship Manager or Relationship Director opening (dependent on...