Client Services Officer
1 week ago
So why cohealth?
cohealth leads the way in reducing health and social inequity in partnership with people and the communities in which they live. Named Premier's Health Service of the Year (Primary) and the Supporting LGBTIQ+ Health Service at the Victorian Public Healthcare Awards, cohealth's 1000 staff demonstrate courage, leadership, innovation, and agility in their commitment to providing inclusive and culturally safe health services that protect the human rights of all people of all gender identities, sexualities, ages, cultural and linguistic backgrounds, faiths, and abilities.
Our inclusive workplace culture enables staff to bring their whole selves to work, where uniqueness is valued, and people experience a feeling of belonging. Our aim is for everyone to thrive in their role. Please click here to find out more.
About the role
The Client Services is the first point of contact, both face-to-face and via telephone for clients and visitors to the organisation. The Client Services team requires highly skilled individuals to ensure that those who access the service are welcomed, registered, and supported throughout their journey in cohealth.
Please refer to the Position Description for more information.
Your duties include:
Promptly and professionally respond to enquiries from clients and visitors whether face to face or by telephone Participate in efficient oral and medical emergency triage processes Responsible for the management of the client record in accordance with cohealth Policies and ProceduresWhat cohealth offers:
Exciting Parental leave benefitscohealth offers primary carers 14 weeks paid parental leave upon completion of only 6 months of continuous serviceEligible co-workers will continue to receive superannuation on unpaid parental leave as well Salary packaging to suit you - tax free amount of up to $15,900 p.a (mortgage, rent, or credit cards) and a further $2,650 p.a (meal, entertainment expenses and holiday accommodation) alongside generous reward programs from our salary packaging providers. Find out more on salary packaging here: Novated Leasing available Counselling services for you and your immediate family through our EAP-Access provider, and mindfulness, resilience, and wellbeing programs We offer inclusion, equality, and opportunity in a workplace where making a difference counts (based on our guiding principles and values)Our ideal candidate:
Experience with face-to-face customer service Enjoys assisting clients such as people with disabilities and people from culturally and linguistically diverse backgrounds Basic understanding of accounting systems and procedures such as accounts payable and receivable, petty cash management, ordering equipment, invoicing, and Medicare payment systemsAll appointments are made subject to a satisfactory Police Check, a Working With Children Check (WWCC), complete a Statutory Declaration, evidence of legal rights to work in Australia, and evidence of vaccination against COVID-19 (3 doses).
Successful applicants will be required to provide evidence of immunisation assessment including Influenza within 12 weeks of commencement [B]. This is in accordance with the Victorian Minister of Health Mandatory Vaccination Orders for COVID-19 and legislated requirement for influenza vaccination.
Application Process
Interested in this position, then Click on apply now to be directed to our careers page. You will be asked to upload your CV/ resume and Cover Letter. We will be conducting interviews for this role as applications are received. This campaign will close on the mentioned date at 10.00 PM. If you have any questions regarding this role, please contact Carolyn Lamb
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